Guardian Protection 4+

Guardian Protection Services

    • 4.7 • 6.3K Ratings
    • Free

Description

Monitor and stay in control of your home or business from anywhere! Guardian Protection’s mobile app allows for 24/7 interactive security, video monitoring, energy management, and home automation to make life easier, safer, and more connected. Enjoy!

Remote control features:
Arm and disarm your Guardian security system
Watch live or recorded video clips from your security cameras
Turn lights on or off
Adjust thermostat settings
Lock or unlock doors
Open and close garage doors
Change user codes
Receive real-time text or email alert for specific system-related events
View system history
And much more!

Note: This app requires you to be a Guardian Protection customer and subscribe to Guardian’s Remote Home Control Services. Feature availability is based on your system equipment and monitoring services agreement.

Additional benefits:
Guardian will provide monitoring of your system 24/7 and can direct police, fire, and EMS to your home depending upon the signal received and your pre-established protocol.
You can receive real-time non-alarm email, text message, and push notifications for a variety of specific events, for example:
If protected sites within your property experience tampering, e.g.: liquor, gun and medicine cabinets, and even gaming consoles
When your children arrive home from school
When sub-contractors such as cleaning services and sitters arrive to perform work and also when they leave
When the garage door is left open
When a thermostat setting is changed
And much more!

ABOUT GUARDIAN PROTECTION
Protecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference — protecting valuables and lives every day. We do what we do because of one simple truth: life is better when it’s safe.

What’s New

Version 4.21.11

• Behind the scenes improvements to power future features.

Ratings and Reviews

4.7 out of 5
6.3K Ratings

6.3K Ratings

s loop ,

Beware if use Guardian

Guardian represents contract transfers as the result of moves. However, they put people in a new contract for extended period without telling them they didn’t do the transfer of initial contract. Then they won’t honor what there staff tell you without multiple phone calls and having to speak with a supervisor. The supervisors did finally help, but it was unnecessary to waste time and money on this type of nonsense.

Now trying to post review and app won’t let me, without having me repeat posting step multiple times. Go figure, if give one star you can’t post, but if you change stars to 4 or 5 it let’s you post

Chemoranger59 ,

Awful Customer Support. Awful equipment

Our keypad failed to clear a fire alarm with both sets of codes. Tech support failed to call us to confirm emergency before sending FD. We didn’t have our phones with us to disarm the system via the app. Every alarm in the house was going off for 15-20mins until we (ourselves) could clear the alarm with the app. They couldn’t do it remotely while on the phone, and the panel was still registering a fire with sound alarm. We couldn’t clear the panel. After 1hr + on the phone with tech support reentering sequences of codes we said enough and asked for a tech to come out. They then wanted to charge US to have a tech respond to service/replace the panel…a full week later! Terrible…after much chagrin and complaint, they were willing to waive the service fee. Awful customer service and business model. We were considering canceling right there and now but Guardian would charge us $800 early cancellation fee. Yup! Typical tech contract scheme with poor customer support and ownership. I decided to use the app disarm ‘at home’ feature and sure enough…it cleared the panel. No thanks to support or the panel instructions. Horrible. Avoid this service. Don’t reactivate or renew and enjoy your useless home décor.

ffjrit01 ,

I would give zero stars if I could

This app is no help. My stupid doorbell camera went on the fritz about 4 months ago and nothing seems to fix it! It is constantly shutting down and says it is loosing connectivity. What good is having the camera if it only work intermittently?!?!?! It says how to fix it, but you have to be home to do it?! I got this system because I work 48 hours straight, very disappointing. I’m not going to pay almost $100 for someone to come out again, THAT IS RIDICULOUS! I’m ready to switch to Ring or another company. I tried to go to customer service on the app and send an email, due to being at work, and I get a mailer demon email stating the email address is not able to go through so then I click on the service ticket in the app and I get an error message and get kicked out of the customer service area. What a joke. On top of that, the thermostat settings don’t work. I did a set temperature for both the week and weekends and no matter what I set it at it constantly changes itself to 80-83 degrees! Those aren’t even temperatures I have set in the app so I have no clue where it is coming from.

Developer Response ,

Hello,

We are sorry to hear you are having issues with the doorbell camera - typically connectivity issues are caused by internet problems. Please email us at wecare@guardianprotection.com so we may assist further with this.

App Privacy

The developer, Guardian Protection Services, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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