Guesty For Hosts ٤+

In its prior incarnation as YourPorter, this was one of the best mobile-first channel managers for STRs. Unfortunately post-acquisition by Guesty the product has failed to stay updated, leaving major flaws in the product that cause core functionality like the booking calendar to fail to load properly, message templates to remain too small to use, and (as of the 6.2.0 update) even the message from their development team to fail to load on launch. Whatever message or update the team had to share is lost in the same bugs and errors as the rest of the product. To the product team: please consider investing as much money into the continued development of the product as you spent acquiring it and attempting to extract additional revenue through things like up selling short term rental insurance.

Overall I would recommend this tool to others. It has simplified my multiple calendars across multiple properties and booking platforms. I also really love the unified messaging and the financial reporting. Customer service is not bad. I see in other reviews that people have been unhappy with it but for the most part they are responsive over email to me. The frustrating things for me are some of the glitches I run into but they are not showstoppers. Sometimes there is a bug where I cannot scroll up in message threads and there is another bug where you get stuck on certain application pages because the navigation back arrow at the top disappears, but the workaround is just restarting the app so it’s not a showstopper. And I would be remiss if I didn’t mention how much I love the automated messaging feature. Saves me so much time!

The app is overall helpful however it’s a little slow in loading info. Another huge issue for me is that I’m unable to customize the amenities accurately. It doesn’t match up to Airbnb very well. For example, I do not offer a dedicated workspace in the home however it shows up as I do on Airbnb. This happens with several other listed amenities. Unfortunately I can’t make the changes manually on Airbnb because I’m synced with Guesty. Accuracy of listing is so important. Please fix ASAP or I may have to consider using another app.

Another suggestion I have is for users to be able to include emojis in listing descriptions. I don’t understand why that’s not allowed when Airbnb clearly allows it. I see it in several listings.