Screenshots

Description

At Gulf Power, we are constantly looking for ways to improve our customer experience. As part of NextEra Energy, we have updated the user-interface. We made it easier to pay a bill, check latest news or check on an outage on our real-time outage map.

What’s New

Version 2.4.0

Enhanced Navigation:
Direct access to outage map
Direct access to Energy Select program

Resolved Issues:
Minor bug fixes

Ratings and Reviews

2.8 out of 5
79 Ratings

79 Ratings

bguffy ,

Requires two passwords, can’t open Energy Select

I now have to have TWO different passwords to access and manage my account. The new upgrade of my Gulf Power account required a new password with certain requirements, namely no special characters. However, the Energy Select portal requires special characters in the password. Energy Select isn’t some knockoff program. Gulf Power touts it as if it’s their flagship program. Yet they don’t treat it as such. Accessing the portal is a nightmare (you have to dig through layers upon layers in the app), and they keep changing the url, so bookmarking it is pointless. And now that I need TWO different passwords to manage my account is utterly ridiculous.

topswattashawn ,

No contact number

Did you guys think you figured out every single question a customer would have and program it into the app? Clearly your developers aren’t geniuses because they didn’t! I can’t see my budget bill breakdown with the actual charges. This feature is no longer accessible since update. There’s no way to find a contact number for real support.

Oh and in case you defer to the “call the customer service number on tour bill” option, when you click to view your bill it screams “NO BILL AVAILABLE” at you. So tell me now what the hell I'm supposed to do? Providing no support is no way to provide support. Just terrible!

AJ_Adams ,

Months after the “update”

Why is this app still not functioning properly?? Logged in yesterday to pay bill and NOTHING will load; the landing page just sits, blank. It asked if I wanted to tour the new features the first time I logged in, but the screen went too wide for viewing......it’s a mobile app......y’all have more work to do. This isn’t the first time since the switch, it’s the third. I just want to pay your bill, make it easier.

Information

Seller
NextEra Energy, Inc
Size
97.7 MB
Category
Utilities
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE (1st generation), iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi‑Fi + Cellular (6th generation), iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) (2nd generation), iPad Pro (11‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (4th generation), iPad Pro (12.9‑inch) (4th generation) Wi‑Fi + Cellular, and iPod touch.

Languages
Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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