One membership to more than 40,000 gyms and studios around the world.This is Gympass!
More than a corporate benefit, we are a wellbeing platform that helps you find an activity to love.
Access hundreds of activities available in more than 14 countries. From Yoga to Cycling and much more, there are plenty of options to choose from.
- Create an account for free
- Explore our network
- Choose your plan
- Check in during your visit
- Have fun!
With no annual commitment or cancellation fees, there's no reason not to try us out :) What are you waiting for? Explore Gympass!
Bug fixes and small improvements
Ratings and ReviewsSee All
Great concept, poor execution and inaccurate gym info
I love the concept of gympass since my employer offers this at a discounted rate. I travel a lot for work so it gives me access to tons of gyms. However, the app is super clunky, and customer service is slow and unresponsive. The biggest thing that will inevitably make me cancel my membership is the inaccuracy of data on the gyms, and more so - gyms not honoring what is described in the app. For instance, I showed up to do a workout, and the location was wrong. I ended up looking up the gym on google to find they were at a totally different location. Another instance was I showed up to do a workout at a gym, and the owner of the gym had no idea what gympass was and wouldn’t honor it. Another case where a gym didn’t honor it - at anytime fitness, the app says you will receive a key fob for access after your first visit. I get to the gym, and they said - no way that’s not happening, and you can only come in during office hours which is 11-5...so pretty much pointless bc who with a normal job actually works out then?
On top of all this - there’s no great way to get in contact with support. I’ve called their support number - no answer. I email the support address, and still haven’t received a response 2 days ago. Probably going to cancel this until things get better.
So far this app has worked very average-ly. My employer started to offer Gympass as a benefit so I signed up. After creating my account the app changed to Portuguese (maybe) and I was unable to navigate through the app and obviously couldn’t find out how or why the language changed. I deleted and reinstalled the app, it went back to English. I attempted to close it first and re open without luck. So far, so good, I’ve only had to do that once but the app is SOOO slow. Takes forever to load and the search function by location takes forever to load. I chose the lowest plan level offered, I can’t imagine someone paying up to $50 or even $200 a month and have to deal with an app like this. Hoping it improves
Dissatisfying at Best
If it seems to good to be true it probably is. Unfortunately, I bought into the idea if Gympass believing that it might be better than its rival ClassPass. I was terribly wrong. Not only are both the app and desktop versions of Gympass laughable and frustrating to use, they simply don’t work. The customer service is appalling. I have yet to be able to book classes with the studios I would like to frequent due to Gympass errors. I haven’t even attempted to book a class with SoulCycle via Gympass because of how awful the process has been for my friends. There is no excuse for a reputable company to be using GOOGLE FORMS to book classes when they studio they are servicing (SoulCycle) has such a wonderfully user friendly app. They then tell you to wait a couple of days to here back on getting the classes book. You then never hear from the customer service department so you then have to get on their highly flawed chat system on the Gympass website to attempt to get your classes manually booked. Once you get to the studio you are then treated as a second class citizen for using Gympass. For 200 a month I expected this to be the Rolls Royce of fitness apps and instead I received a Yugo. Such a waste of money.
- Gympass Servicos de Tecnologia de Informatica Ltda.
- 49.3 MB
- Health & Fitness
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Burmese, Cambodian, Chinese, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Vietnamese
- Age Rating
- © 2019 Gympass B.V.
With Family Sharing set up, up to six family members can use this app.