Hader - حاض‪ر‬ 4+

Best service ever

This service is a complete joke. I scheduled an appointment for Homemade to come to my house, and not only did they fail to arrive at the specific time I booked, but when they finally did show up, they stayed for barely a 10 minutes and then left—just because I didn’t immediately answer their call. Are we supposed to sit by the phone all day and drop everything the second they decide to show up late?

People have responsibilities—kids, chores, life! But instead of waiting a few minutes, knocking, or even trying to follow up, they just disappear and mark the job as “completed.” Then they have the nerve to charge me in full like they actually provided a service. It’s completely unprofessional and feels like a scam. I paid for nothing and got treated like it was my fault. This is the last time I ever use this service.

1. One time I had to reschedule and appointment because I was travelling. I received a voice call to confirm that my appointment was rescheduled, then they never showed up to the new appointment, and when I followed up they told me I used up my appointments and I don’t have an outstanding appointment.
2. I made another appointment for Ramadan and I know it was confirmed, and then when they didn’t show up customer service says the appointment was cancelled .
3. They close the ticket as soon as they give you their answer without giving you time to question or discuss what’s happening.

So frustrating, such a waste of time. The few times that the housekeepers came they were lovely, and didn’t a great job, but customer service is terrible!