Welcome to the Halo Service Solutions app for iOS devices, free to download and use with your main version of HaloITSM, HaloPSA or Halo Service Desk. The Halo app compliments all the fantastic functionality offered in the main application and allows you to stay on track whilst on the go.

Features of the app include:
- Access tickets assigned to you
- Action tickets based on your workflows
- Access your teams
- Access your team's Tickets
- Receive notifications
- List customers
- Searching Halo
- Links to the web application for other features
- And many more to come

Halo Service Solutions offers ITSM, PSA and Service Desk software, which are relied upon in over 50 countries.

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best in service to customers and employees alike. It won’t just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business. With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.

Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more.

What’s New

Version 1.1.1

Assets features added.

The assets area has been added to the navigation bar on the mobile apps. Here you can list assets by type, all assets or your bookmarked assets. Asset details, tickets and attachments can also be viewed.

Options to Move and Bookmark assets are available on the asset details screen and by bulk-selecting on asset lists.

A barcode scanner has been added to be able to find existing assets.

Various bug fixes and minor improvements.

Ratings and Reviews

3.0 out of 5
2 Ratings

2 Ratings

App Privacy

The developer, Net Help Desk Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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