Hancock County Savings Bank 4+

Makes banking so much easier!

The reality is that this app is not reliable. I have tried on several instances to check my balance and I cannot even do that. The website isn’t letting me sign in or even reset my password, and the app is not working either. On top of all of this I have recently received a notification on my phone saying that my passwords appeared in a data breach. Stating the bank was affected. No way to identify if the account was stolen or if there is genuinely an issue with the app at this time. The security is just outdated. No updates on any potential services, outages, or downtime. The app is ancient, no mobile check deposit feature as in other newer bank apps. Its a very basic app when it works and it takes forever to sign in and it has forced me to change my password like 10 times in just over a year. Suggested to call service but they are not open. (The only one that closes as early as 4pm and many others are 5pm or have 24/7 customer technical service)

When depositing a check, there’s no way to know that the check is cleared because it’s conflicting as far as how it is posted on the app. I will receive an email saying that it has been excepted. However, that does not mean that it is cleared but the running total for my account shows that it’s in my account available. Phone shows that it’s available but it isn’t available there needs to be a pending beside it until it’s cleared or something notify me that it is clear there’s no way for me to know that it’s clear at any given time.