Hancock Whitney 4+

Normally I would give this app 5 stars because it’s a great app. However yesterday I upgraded to iOS 14 and I now get thus error:
“ this device does not meet the minimum security requirements for this application. Please contact the app publisher for more details”I don’t know whether this is an issue with the app or with Apple but either way I have to have my banking app work. I don’t have this issue with other banks I use.
I am also increasingly having problems in general when trying to login to Hancock Whitney weather through this app or through the Internet on my computer. Every time I login on my computer I have to go through a long process often ending with me having to change my password once again. Those things are not necessarily related to this app and normally this app actually seems to help avoid those situations.

My main purpose for publishing this is that I’m hoping someone will see this and fix the issue. I’m sure I am not the only one

We have released an update to address this issue; please update your app to version 3.0.6. Email us at AppFeedback@hancockwhitney.com if you have any further issues. Thank you for your patience, and we apologize for the inconvenience this caused.

I currently have the newest software IOS 14 from Apple and I have not been able to use my banking app for nearly 3 weeks because of it. Every time I tap on the banking app it tells me that my device does not meet the minimum security requirements for the application. I have never had problems until now. Now it won’t it let me log on the website using safari either because it thinks I am a fraudulent person when I am entering all the correct information in. It locked my account because of it. Can you please update or fix this issue because I would like to see my balance and my transactions?

We have released an update to address this issue; please update your app to version 3.0.6. Email us at AppFeedback@hancockwhitney.com if you have any further issues. Thank you for your patience, and we apologize for the inconvenience this caused.

I don’t know how anyone can give this app a good rating. Transferring money never seems to work. And you can’t tell if the transfer has gone through so you don’t know whether to try again or what!! There have been times when I thought it didn’t work and I ended up transferring more money than I meant to. Other times I thought it worked but finally gave up and wrote a check because no money was transferred.

The only way to look at transactions over a month old is to look at the pdf statements. The app only shows transactions for the current month. That’s very inconvenient.

I don’t think Hancock Whitney is a bad bank but their app and website really are the worst. I decided to try the website since I was having so much trouble with the app - what a joke. However, at least the website told me the transfer didn’t go through and to try again later - yeah right, like it’s going to work later!!

We're sorry that you are experiencing this issue. Please send an email including your name and phone number to AppFeedback@hancockwhitney.com so we can research the issue or contact us at 1-800-448-8812 for immediate assistance.