Screenshots

Description

HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.

Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!

What you can do with the HappyFox app:

- Access your support tickets on mobile
- Quick access to “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents

Your HappyFox tickets at your fingertips. Literally.

What’s New

Version 2.9.2

- Bug fixes and performance improvements.


From the Previous Release:

- iPad - Tickets list UI Improvements and Changes.
- iPad - Minor Stability fixes and Optimizations for a better UX.

Ratings and Reviews

2.6 out of 5
32 Ratings

32 Ratings

mbinkley ,

Needs to be updated

The last update to this app was a year ago. The app constantly needs to be logged out of and back in to in order to view tickets. The views and organization of this app do not match the web version, nor are they the same between the iPhone/iPad. The entire interface needs to be rewritten to provide more consistency with the web version. In addition, the iPhone app needs to be updated to support the larger size iPhone screens. Finally when using this app on the iPad, and connected to WiFi, the list of tickets will constantly refresh every time you roam between WiFi access points. This is very problematic when trying to update a ticket while waking as the interface will hang on the response.

Developer Response ,

Hi mbinkley!

We apologize for the trouble you've been facing.

Our latest app update, addresses a lot of the concerns you've mentioned, is compatible with the latest line of iPhones and more consistent with the HappyFox Web Interface. Additionally we're also slated to work more on stability and performance, and giving the user a much better experience.

We would greatly appreciate it, if you could update your app to the latest version from the store, give it a try, and give us your feedback! Feel free to write to us at support@happyfox.com

Thank you,
HappyFox Mobile Team.

Lame Frog ,

Notifications work

This app fails open tickets after running for a while and requires a log off/login to work again. Sorting tickets is subpar. I would like to be able to see the tickets in my queue without all the closed tickets. At least the notifications work.

Developer Response ,

Hello!

With our latest release - 2.8, we've got a whole host of new features that could address your use - Queues, to see your tickets the way you want, a new and improved search and sort and a whole tonne of UX and stability improvements.

Would love it if you could upgrade, give it a try, and let us know what you think - Write in to us at support@happyfox.com

Thanks,
Team HappyFox Mobile.

Cheesy wheels ,

Credit Where It's Due

This is a solid ticket solution for IT firms. App works quite well with no noticeable bugs. Thanks.

Developer Response ,

Hey there!

Greatly appreciate you leaving us a review, and thank you for the positive feedback.

As of our current release - 2.8 we've improved a whole host of features, shipped queues, for iPhone, and a tonne of other bug fixes as well.

If you're not already on it, it would be great if you could update the app and let us know what you think!

As always, greatly appreciate having you with us!

Thank you,
Team HappyFox Mobile.

Information

Seller
HappyFox Inc
Size
45.2 MB
Category
Business
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You May Also Like