Screenshots

Description

HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.

Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!

What you can do with the HappyFox app:

- Access your support tickets on mobile
- Quick access to “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents

Your HappyFox tickets at your fingertips. Literally.

What’s New

Version 2.9.4

Minor bug fixes and improvements

Ratings and Reviews

2.8 out of 5
42 Ratings

42 Ratings

Invena ,

Pretty buggy

Have to log out and log in to clear errors. Needs update and bug fixes badly.

Developer Response ,

Hey Invena!

Our latest version 2.8 fixes a whole host of issues, and brings new security features and queues onto mobile. Would love it if you could give it a try, and let us know what you think! Feel free to write to us at support@happyfox.com

Best,
Team HappyFox Mobile.

mbinkley ,

Needs to be updated

The last update to this app was a year ago. The app constantly needs to be logged out of and back in to in order to view tickets. The views and organization of this app do not match the web version, nor are they the same between the iPhone/iPad. The entire interface needs to be rewritten to provide more consistency with the web version. In addition, the iPhone app needs to be updated to support the larger size iPhone screens. Finally when using this app on the iPad, and connected to WiFi, the list of tickets will constantly refresh every time you roam between WiFi access points. This is very problematic when trying to update a ticket while waking as the interface will hang on the response.

Developer Response ,

Hi mbinkley!

We apologize for the trouble you've been facing.

Our latest app update, addresses a lot of the concerns you've mentioned, is compatible with the latest line of iPhones and more consistent with the HappyFox Web Interface. Additionally we're also slated to work more on stability and performance, and giving the user a much better experience.

We would greatly appreciate it, if you could update your app to the latest version from the store, give it a try, and give us your feedback! Feel free to write to us at support@happyfox.com

Thank you,
HappyFox Mobile Team.

Shauntizzle L ,

Better than our last system

App works great, but I wish it didn’t automatically log you out requiring you to input your credentials again

App Privacy

The developer, HappyFox Inc, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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