HappyFox Helpdesk 4+
HappyFox Inc
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- Бесплатно
Снимки экрана
Описание
HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.
Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!
What you can do with the HappyFox app:
- Access your support tickets on mobile
- Quick access to “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
Your HappyFox tickets at your fingertips. Literally.
Что нового
Версия 2.9.5
Announcing the new HappyFox Help Desk 2.0 Mobile App – a fresh new take on the mobile help desk you love!
With HappyFox Help Desk 2.0 you can:
- Access your tickets on mobiles and tablets
- Quick access to your important ticket queues
- Respond to customers quickly by adding Replies
- Add Private Notes to collaborate with other agents
- Get instant push notifications on ticket updates
- Track your weekly performance
Learn more at https://happyfox.com/mobile-help-desk/
For feature requests and support issues, contact support@happyfox.com
Оценки и отзывы
Pretty buggy
Have to log out and log in to clear errors. Needs update and bug fixes badly.
Ответ разработчика ,
Hey Invena!
Our latest version 2.8 fixes a whole host of issues, and brings new security features and queues onto mobile. Would love it if you could give it a try, and let us know what you think! Feel free to write to us at support@happyfox.com
Best,
Team HappyFox Mobile.
Needs to be updated
The last update to this app was a year ago. The app constantly needs to be logged out of and back in to in order to view tickets. The views and organization of this app do not match the web version, nor are they the same between the iPhone/iPad. The entire interface needs to be rewritten to provide more consistency with the web version. In addition, the iPhone app needs to be updated to support the larger size iPhone screens. Finally when using this app on the iPad, and connected to WiFi, the list of tickets will constantly refresh every time you roam between WiFi access points. This is very problematic when trying to update a ticket while waking as the interface will hang on the response.
Ответ разработчика ,
Hi mbinkley!
We apologize for the trouble you've been facing.
Our latest app update, addresses a lot of the concerns you've mentioned, is compatible with the latest line of iPhones and more consistent with the HappyFox Web Interface. Additionally we're also slated to work more on stability and performance, and giving the user a much better experience.
We would greatly appreciate it, if you could update your app to the latest version from the store, give it a try, and give us your feedback! Feel free to write to us at support@happyfox.com
Thank you,
HappyFox Mobile Team.
Better than our last system
App works great, but I wish it didn’t automatically log you out requiring you to input your credentials again
Конфиденциальность приложения
Разработчик HappyFox Inc указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.
Связанные с пользователем данные
Может вестись сбор следующих данных, которые связаны с личностью пользователя:
- Контактные данные
- Пользовательский контент
- Идентификаторы
Не связанные с пользователем данные
Может вестись сбор следующих данных, которые не связаны с личностью пользователя:
- Данные об использовании
- Диагностика
Конфиденциальные данные могут использоваться по-разному в зависимости от вашего возраста, задействованных функций или других факторов. Подробнее
Информация
- Продавец
- HappyFox Inc
- Размер
- 44,7 МБ
- Категория
- Бизнес
- Совместимость
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- iPhone
- Требуется iOS 11.0 или новее.
- iPad
- Требуется iPadOS 11.0 или новее.
- iPod touch
- Требуется iOS 11.0 или новее.
- Apple Vision
- Требуется visionOS 1.0 или новее.
- Языки
-
английский
- Возраст
- 4+
- Copyright
- © 2021 HappyFox Inc.
- Цена
- Бесплатно