HappyFresh - Grocery Delivery 12+

Revised rating: (10 Aug 2020)
Leaped from 1 to 5 stars! Why?:
1. Accurate discounted price (thanks also to Food Hall Villa Delima, Lebak Bulus, Jakarta Selatan). When it tagged 50% off, it gave 50% off. Before this, I cancelled shopping what supposed to be this, but in fact ended full price.
2. Accurate delivery time. It says 17:00-18:00, delivered 17:29.
3. Option to “do not replace shopping bag with closely matched items, when exact items not available”. This helps miscommunications when shopper not available to receive calls to approve replaced items.
Bravo. Please keep up this performance.

Original rating:
Dont get me wrong for 1 star rating. I have no problems with the app, but out of 2 times shopping, both had inaccurate pricing and I had to cancel one of 2 of my orders because I had to pay full price of what supposed to be a 35% discounted price tag. A big price difference!

Hi, we are beyond happy to know your recently revised reviews. Hope you have a good day ahead!

The app is easy to use and well laid out. The only area I would hope they can improve in the future is if they could have real time stock. In every order we place, at least 2-3 items turn out to be out of stock and we don’t have any way of knowing that until right before the delivery is sent. Because you select a time slot for delivery, if you needed a particular item for something you’re cooking, you don’t know until the last minute that you aren’t getting it, so in the end you may have to go ahead and go to another store in person anyways.
But other than that issue, this app makes life in Bangkok and getting things you need so easy and convenient. Still love it and use it almost every day.

Hi, Michelle! Thank you so much for your kind words.

Anyway, what is a bunny without a carrot? Hungry! We won't let you hungry because we have a lot to offer. Let's stay in touch on:
Instagram: instagram.com/happyfresh_id
Facebook: facebook.com/HappyFreshID
Twitter: twitter.com/happyfresh_id

Have a great day!

The service and app are overall good, I’ve been a happy user for several years.

What has become increasingly intolerable is the promotional push notifications and their frequency—HappyFresh, please get with the program that has been industry best practice for a long time: distinguish transactional from promotional notification types and allow users to configure them differently.

We need notifications for deliveries, chat with shoppers for item replacements, etc. These are transactional essentials, so because of these disabling the app’s notification permissions entirely is out of the question.

But I’m not interested in promotional notifications, it shouldn’t be necessary to explain this preference. Further, my iOS stats indicate HappyFresh among the highest counts of notifications, for an app that I use (and want to use) once every two weeks.

This frequency of promotions is too high even for those consumers who are price-sensitive enough to want notifications, I think.

Please stop making notifications all-or-nothing, and consider more effective/less alienating marketing strategies for protecting your churn rate.

Hi, Ches Martin!
We’re sorry for your inconvenience about this. " Give us a chance to fix it! ". We always try to make an increase in service quality and customer satisfaction until our services have become better than before.
If you have any problems please contact us via Social Media on:
IG & TW: @happyfresh_id,@happyfresh_my,@happyfresh_th
FB: HappyFresh_ID,Happy Fresh_MY,HappyFresh_TH

Thanks