HappyNest | Laundry Service 4+

Started off good

I’ve been using happy nest since cinch when out of businessAlthough they are expensive they are convenient however a few weeks ago I noticed one of my shirts didn't come back I didn’t say anything then a couple weeks later I notice two more of my shirts didn’t come back so that was a total of three they were later returned but also they don’t use garment bags with bras because all my bras the hooks are ruined they also don’t follow the instructions because I ask for all black pants to be hung and they not once did it and then today I went to go reach for a towel and I noticed the towel wasn't mine so as of today I’m done

Don’t waste your time

Let me save you some time. I signed up to get some peace of mind and help with my laundry. I was given an update in the morning that that I was the 22nd stop. I left the clothes outside since I had errands to run around 7am. It’s about 6:30pm and the clothes were still outside with 2 other stops ahead of me. How do you only have 1 vehicle to do pick ups all over the city? I shouldn’t have to sit home all day then put the clothes out… if that were the case I’d do it all myself and I’m not going to leave the clothes outside all day like that. This lets me know that’s what would happen when they drop off my clothes at a random time. You’re better off finding another service that gives you an exact time for pickup. They charged me a $25 cancelation fee….. that’s fine, but they can’t seem to manage their time and don’t care about clients time so it lets me know they don’t care about my laundry.

Developer Response ,

I apologize that the service did not meet your expectations and would like the opportunity to fix it. We strive to do better. Please contact us at (855) 335-9274 (text or call) or hello@happynest.com with your information so we can look further into this and make it right.

pass- too many issues & overcharges

The idea of convenience is always great – the execution of the convenience – especially with this app/“Service “is another thing entirely. Sometimes it was OK, most of the times it wasn’t. Nearly every single invoice was riddled with overcharges,new charges and corrections and it was very difficult to get resolved. there wasn’t even a price list for all of these extra things. No rules until you learned about them the hard way. I mean $8 for a bag closure fee.
you’d get a text that your order was being picked up or delivered and X amount of stops away… 12 hour window. Or you’re the next stop in four hours later you get your order delivered or picked up.
Missing clothing, wrecked clothing, holes, bleach spots, stains-not removed, wrinkled stuff – just so much more of a hassle than anything. What a shame.

Developer Response ,

We're very sorry to hear that the service did not meet your expectations and would like the opportunity to fix it. We strive to do better a lot better and I'm surprised you had so many issues that were resolved not to your satisfaction. Please contact us at (855) 335-9274 (text or call) or hello@happynest.com with your information so we can look further into this and make it right.