Harambe Fit 9+

Best home gym system/training program out there

if you are looking for an affordable, convenient and practical at home training system that not only feels like going to the gym but also inspires you to get back into the workout plane daily the Harambe System and App program is it!

Poor response from support.

This app as a concept and design Is great. It stores all your workout with the details needed and seamlessly progresses through each move and to each day in your chosen routine and shows you what you did the previous workout of that kind. It makes thinking not necessary and helps you get through workouts with minimal mental effort if you prefer which is great for my early mornings. I personally think the price is too high but likely would have tried it for a few months to decide if it was ultimately worth it to me. I hit a bug in one of the routines where I could no longer advance to the next workout day. I sent three separate emails to customer support and received zero responses. That was enough for me to uninstall the app. 9.99 is a premium monthly price. Which comes with premium expectations. If there had been a response I would have accepted that this is a new app and glitches will be found.

Developer Response ,

Thank you for your feedback. I am sorry to hear that you did not get a timely response to your emails. Customer service is a huge priority and we generally respond to emails within 2 business days of receiving them if not earlier—we also love to hear suggestions for improvements from our users. Can you please check to see if our responses are in your spam?

No Free / Trial Option — Borders on Predatory

Overall app looks extremely well designed. But as it stands it’s impossible to take a tour of its features without paying for a subscription. After logging in with Apple/Google/etc you’re immediately shoved into a subscription page. The issue isn’t the cost or need of a subscription—but the fact that I’m not even offered a chance to see what the app has to offer (and what I’m missing without a subscription) immediately makes me lose interest as a user. My advice: - Offer a 7 day trial for new accounts - Offer a lite version that allows new users to browse features and THEN go to the subscription page when they interact with a paid service

Update: app now offers a 7 day trial. However, I still loathe the UX design of locking out any interaction until a form of payment is processed. Will change to three stars.

Developer Response ,

Thank you for your review. We are delighted to hear that you appreciate the app’s design. Please note our app has always had a 7 day trial.