Hard Rock Bet 17+

So yesterday I bet because my account was reactivated but this morning when I try to login I saw my account suspended again I don’t know what’s happening with your system but you have to fix it I’m a costumer you not suppose to do that every time with my account I put money in their last night I make 3 or 4 bet i put the money in my bank account I put the money in my PayPal account for you because you told me you have to take it and you unsuspenned my account and you never take the money and now you lock my account again so if you don’t want me to use your platform betting again just let me know because it’s not far you have to try to do better when you have to fix something and now you tell me 15 or 30 this month you’ll try to fix it lol and I already bet I bet yesterday so I have enough money in my PayPal account and also in my other account so take the money now and reactive my account or just delete it definitely because is not fair I give your name to my friend yesterday I told him you’re a very good platform and he do an account and now you do that with my account pfff I’m waiting for you because is not fair is not fair I can’t accept that

I have used this app nearly everyday since November. They think since they are the only sportsbook in Florida that they don’t have to do anything for their customers. I’ve lost tens of thousands on this app and have never once received a free bet. While in other states with more competition I would get weekly free bets from betmgm, espnbet, draft kings etc.. withdrawal speeds are also not instant like other books. Often taking hours or days. I recently had a $183 withdrawal flagged and had to send in a picture of each of my debit cards and banks. Not sure how a $183 withdrawal gets flagged when I’ve given these guys tens of thousands. It’s been a week and still haven’t heard back about my account. Overall I’m done giving them my money, they won’t respect my inquiry about a free bet & they could care less to keep me as a customer or not. Very average sports book with average withdrawal times, no player benefits after losses & average odds. Can’t wait until other sportsbooks come to Florida and put them out of business.

I started using this app without any issues. One day I decided to fund my account so that I can use the slot machine and it wouldn’t allow me to fund my account. The only way to contact them is through live chat or email, not by phone. For days you get someone will get back to you. Fast forward they said my address was an issue absolutely no p. O. Box is expected. So they wanted me to send a selfie holding an ID/ driver’s license, credit card statement or utility bill or bank statement verifying my address. So I did but it was a process getting a response from them. They finally emailed me notifying me that I was taken off restriction. A few days later I tried to fund my account and I was told that I was put on restriction again. When I opened a live chat I was told someone will get back to me. From the time that I was taken off restriction I only tried to fund my account. The reason I titled it Scam is after reading other people as well as myself being told to send in vital information it seems suspect. Is this app collecting our personal information inappropriately? Just know if someone starts using my information I will certainly file an class action lawsuit against this app/company! I’m only giving 1 star review because you can’t send a review unless you pick a star.