Hard Rock Bet Ratings and Reviews

Problem

So yesterday I bet because my account was reactivated but this morning when I try to login I saw my account suspended again I don’t know what’s happening with your system but you have to fix it I’m a costumer you not suppose to do that every time with my account I put money in their last night I make 3 or 4 bet i put the money in my bank account I put the money in my PayPal account for you because you told me you have to take it and you unsuspenned my account and you never take the money and now you lock my account again so if you don’t want me to use your platform betting again just let me know because it’s not far you have to try to do better when you have to fix something and now you tell me 15 or 30 this month you’ll try to fix it lol and I already bet I bet yesterday so I have enough money in my PayPal account and also in my other account so take the money now and reactive my account or just delete it definitely because is not fair I give your name to my friend yesterday I told him you’re a very good platform and he do an account and now you do that with my account pfff I’m waiting for you because is not fair is not fair I can’t accept that

Great app

Hard Rock Bet is a fantastic online betting platform that offers a wide range of sports betting options. The website is user-friendly and provides a seamless betting experience. The odds are competitive, and the site offers a variety of betting markets, allowing users to bet on their favorite sports and events.

One of the standout features of Hard Rock Bet is its live betting section, which allows users to place bets in real-time while the game or event is happening. This adds an extra level of excitement and engagement to the betting experience.

Furthermore, Hard Rock Bet provides a secure and reliable platform for users to deposit and withdraw funds. The site supports multiple payment options, making it convenient for users to manage their accounts.

Customer support at Hard Rock Bet is top-notch, with a responsive team available to assist users with any queries or concerns. The site also offers a comprehensive FAQ section, which covers common questions and provides helpful information.

Overall, Hard Rock Bet is a highly recommended online betting platform. With its wide range of sports betting options, competitive odds, and excellent customer support, it provides an enjoyable and reliable betting experience for users.

Developer Response ,

We are glad you're enjoying the app!

Scam Scam Scam

I started using this app without any issues. One day I decided to fund my account so that I can use the slot machine and it wouldn’t allow me to fund my account. The only way to contact them is through live chat or email, not by phone. For days you get someone will get back to you. Fast forward they said my address was an issue absolutely no p. O. Box is expected. So they wanted me to send a selfie holding an ID/ driver’s license, credit card statement or utility bill or bank statement verifying my address. So I did but it was a process getting a response from them. They finally emailed me notifying me that I was taken off restriction. A few days later I tried to fund my account and I was told that I was put on restriction again. When I opened a live chat I was told someone will get back to me. From the time that I was taken off restriction I only tried to fund my account. The reason I titled it Scam is after reading other people as well as myself being told to send in vital information it seems suspect. Is this app collecting our personal information inappropriately? Just know if someone starts using my information I will certainly file an class action lawsuit against this app/company! I’m only giving 1 star review because you can’t send a review unless you pick a star.

BEWARE. Cannot withdraw funds from acct

Beware of this scamming app. They pay you to leave positive reviews. I was first concerned because this app lets you deposit funds into your account using a credit card. No other gambling app allows that. In fact it’s illegal. After deposing a few thousand dollars and placing a few bets, I tried to withdraw my money to test that process before I deposited anymore money. My balance immediately disappeared, and the money was never deposited back into my bank account. It was also not in my Sportsbook account either. So it basically disappeared for no reason. It took a series of emails to customer support to finally get a response. And then started getting text messages from Sportsbook asking for drivers license, which is ironic because they have no problem taking your money, but need to fight tooth and nail to get it back. I responded to thr txt msg and provided a pic of my Drivers License. I then received emails and they asked for copies of my bank accounts, credit cards, and passports. What a joke. Caesars Sportsbook is a much better app and I will be sticking with that going fwd. Do not use this app unless you want headaches. I only downloaded it because i saw the $1k in free credits after first loss, but they failed on that promise as well. BEWARE of this scamming app.

Average, does the basics but nothing special

I have used this app nearly everyday since November. They think since they are the only sportsbook in Florida that they don’t have to do anything for their customers. I’ve lost tens of thousands on this app and have never once received a free bet. While in other states with more competition I would get weekly free bets from betmgm, espnbet, draft kings etc.. withdrawal speeds are also not instant like other books. Often taking hours or days. I recently had a $183 withdrawal flagged and had to send in a picture of each of my debit cards and banks. Not sure how a $183 withdrawal gets flagged when I’ve given these guys tens of thousands. It’s been a week and still haven’t heard back about my account. Overall I’m done giving them my money, they won’t respect my inquiry about a free bet & they could care less to keep me as a customer or not. Very average sports book with average withdrawal times, no player benefits after losses & average odds. Can’t wait until other sportsbooks come to Florida and put them out of business.

Developer Response ,

Sorry to hear about your issues with withdrawals. In many cases withdrawals can be nearly instantaneous, however, sometimes a withdrawal may require additional verification steps. We understand this delay can be frustrating, but these player protection processes help ensure a safer gaming environment for all. If you still experience issues and delays beyond 48 hours, please reach out to our support team: support@hardrockbet.com.

👎👎👎

I won a couple times on hard rock , a couple of them were pretty decent, but after that just like most of the others you ironically stop winning, they are all rigged to some degree, when you first start playing on all the online nj casino apps you win a decent amount of times, you get bonus rounds pretty often and win a decent amount on them, after playing a while you’ll notice a that changes it’s like they flip a switch, it’s a pattern with all of them, if you got a few wins from here I suggest you run cause trust me you won’t keep winning, it’ll be a long while before you get another and it won’t be a good one. I keep giving them chance after chance now I’m done !! I don’t even win enough to play for a few. I don’t know about the sports betting but as for the casino (NJ) it’s absolutely HORRIBLE !! And the mystery wheel is a complete joke, it’s always the same every single time all you win is 2 free spins and to a game that you have absolutely ZERO chance of winning a dime, literally you can’t win 10cents you can’t win a penny, which is why they chose that particular game. It’s a joke of a “promotion “ pathetic! They just lost a customer

Won’t payout my win due to hidden rules

I placed a bet on Manchester United vs Liverpool FA Cup for United to win. United ended up winning the game and I didn’t receive my payout. I gave it a couple days to see if the app was just messing up due to the fact that the game went into extra time. This was not the case. I DM’d their suggested help account I found via the app and they stated that because the game did not end in regulation time my bet was invalid. This was not stated anywhere when placing the bet and when I stated this they said “its part of our house rules”. As if anyone is supposed to know that when placing a bet? After providing them multiple valid points about how they should state that on their bet, they just kept stating it is part of their house rules until they eventually stopped responding. I’m typically a pretty easy going guy, but I placed the bet at +900 odds so needless to say they owe me a lot of money. Hard rock is taking advantage of the fact that they are the only legal betting interface in FL. Regardless I refuse to bet with them ever again even if it means never betting on another game while I am in Florida

Interface is nice, but free bet process is not.

For those of you intending to place the max $1000 risk-free bet, be careful. I signed up in time for March madness and had no problem with the deposit and my first $1k bet, which I placed on a basketball ML. When it lost, I went to log in to use my free bet, and I had been locked out. They asked for my ID, a selfie holding my ID, an address verification. Sent all that in, and then they came back and asked for a PayPal statement. Sent a screenshot of the statement, they said no, send the actual full month statement. Sent that, now still waiting to get back in, and meanwhile all these basketball games are going by, and my $1k free bet has a 7 day use-it-or-lose-it rule. I get why they want verification, but no other Sportsbook has been this strict or taken this long. And to have no problem taking my money, then turn around and lock my account after I lose, is ridiculous. I literally placed 2 bets…the 1k “risk free”, and then a parlay promo they were offering. Not sure how that flagged security….so again, be careful!

DO NOT BET I GOT SCAMMED FOR 15k!

I won 15k on hard rock casino I was able to withdraw 5k after that my account was restricted as I know see I wish I would have known this is common when people win big, I have been on live support for 2 weeks I’ve seen every type of documentation you can possibly think of when I say everything I mean everything I have been on live chat for more then 15+ hours total over the spand of 2 weeks live chat is terrible they say the same thing everytime they apologize for my inconvenience but they need 24-48 hours to look into my account keep in mind that time has been passed this all is a literal scam! If someone from hard rock wants to get in contact with me reply to this. But I doubt they will over 30+ emails no responses they told me my account was active twice then to disregard those emails nothing but trouble on this app they love to take money but hate to pay it out ! I’m telling you guys I would never ever ever be safe putting a single dollar back on this app

Developer Response ,

Sorry about your experience. We strive to provide quick and easy access to your funds, and offer many popular withdrawal methods. While most withdrawals are nearly instantaneous, in some cases processing can take up to 48 hours. If you’re still having trouble with your withdrawal beyond that timeframe, please email our support team: appreview@hardrockbet.com.

Hard Rock Is a complete scam

Be careful with winning too much. I won about 1,838 in 3 separate transactions. Withdrew them as normal. 3 days later I’m still waiting on the first deposit to come through. Mind you I played my parlays and won as normal, contact customer service and of course get no help whatsoever, other than a email saying they’d respond in 24-48 hours and needed statements from my Apple Pay and my bank. How do you get a statement from Apple Pay is beyond me (plus you can’t even withdraw with Apple Pay so I don’t know what that had to do with anything), and besides that the card I use on Apple Pay is the same card that the money gets deposited on so it’s virtually the same statement. So now I’m stuck waiting on 3 deposits totaling almost 2 grand. I wouldn’t recommend using this app a lot, if you have another sports betting app, I’d use that. Hard Rock starts acting shady when a account hits too often. All of a sudden security is alerted? I’ve used the same card, same withdrawal method and all. Smh