Harley-Davidson Audio 4+

Dead App

Apparently, this app is non-functioning.
It hasn’t had an update in two years. And just like all the other reviewers this app does not connect to my 2023 SE. I called the 800 number and I was told my motorcycle needs a dongle.
Holly Service said that isn’t true and The dongle already exists on the screaming Eagle road glide and the blue tooth helmets work fine.
What a shame.
Tim

Pin wasn’t working but now it is.

If you keep having to input your pin over and over and it won’t let you into the app itself. I tried resetting the pin and no luck. I talked with Rockford and Harley. A person from Rockford that didn’t even work in the department that developed the app or the system finally helped me out and we troubleshooted and he finally said he thought it was a hardware issue. I finally took it to my Harley shop and they were also stumped on why we couldn’t get into the app when using the pin. We finally just tried a new Bluetooth dongle and it worked like a charm. Apparently the dongle went bad. Tech support needs to be more accessible when these problems occur. Still to this day Rockford and Harley were unable to direct me in the right direction to get some help. So I want to say thank you to the Rockford employee that took the time to help me out and he doesn’t even have anything to do with the development of this system and app.

Ответ разработчика ,

Hello, we have not received your email. If you could please re-email us at app.support@rockfordcorp.com or call us at 1-800-669-9899 to talk to our tech support specialists we can help to resolve this issue. Thank you.

Frustrating

There is nothing more frustrating than being convinced to upgrade my Harley system to the latest and greatest sound system, “and it has an app that lets you adjust your speaker sound”. A couple of thousand dollars later and the app downloaded it connected once. Now it keeps telling me it can’t connect. Doesn’t ask for a pin. I reloaded the app. Now it can’t find my bike. Very frustrating. If I had to do it all over again I would pass. I shouldn’t need a cheap app to make my system sound good.

Ответ разработчика ,

Hello, If you could please contact us at app.support@rockfordcorp.com with your system information we can provide technical support for your issue, Thank you.