Harris Teeter +4

In May of 2022, I was sorely disappointed when changes to the HT app made it substantially more difficult to shop. I stopped using the app altogether and, if I’m honest, I started shopping primarily at other grocery stores because it was an easier experience with comparable products. On a whim a few weeks ago, I looked into placing an order with the HT app. Much to my surprise (and delight) I found that the app had been fixed and returned to its previous usefulness! I’ve shopped with it now several weeks in a row and haven’t been disappointed yet! The ease of clipping coupons, shopping the ad, building a cart for Express Lane pickup, and checking out can’t be beat. I also really enjoy the added savings incentives to buy ahead online. In this economy, I’ll take the savings wherever I can! Thank you Harris Teeter for fixing the app and once again providing an excellent customer experience! (Just please don’t try to change the app again!)

There seems to be two different carts that don’t sync. It’s very frustrating. If I “shop a deal” through the weekly ads tab then those items go into a tab that’s within the weekly sales tab window. But if I search for an item and add it to my cart, it goes into a different cart without the items from the weekly ads. Also, tonight the app kept “encountering a problem” and had to be refreshed constantly. Oh, and it never keeps me signed in or remembers my store. So I have to sign in and choose my store each time. It’s frustrating because I build my cart throughout the week as I think of things I need.

***sept 2024 edit: it’s AWFUL. It makes me so sad because I love Harris teeter! Unfortunately, during the school months while I’m working, I shop mostly at Walmart because their app WORKS. I can spend 10 minutes on my recess break to place an order and the groceries are waiting for me at my door when I get home. It’s a shame because HT has better quality products and employees but the company is losing A LOT of money just from me because their app is useless. I encourage the app developers to look at Walmarts app and follow suit. Walmart functions, is easy to reorder frequent items, I can add something I forgot after placing my order, I get easy to use text notifications about substitutions and check in. But no app stands a chance if it doesn’t even work at the most basic level.

Today, I opened the app, and a pop-up appeared stating that my version wasn't supported. I updated to the new version, and I seriously can't tell the difference. It's still a wonky app. It still doesn't save the way you shop. Every time I open the app, I have to choose the way I shop. I still can't put in the amount of deli meat I need. I type the amount into the special instruction box, but that is useless because the shoppers never read the special instructions. I use my recipe app before shopping to plan what I will make. After searching for the item you need on the HT app, you can't leave the HT app because if you do go, the app will spring back to the HT home page, forcing you to search for your item again. With the monopoly that Kroger has on the grocery store market, you would think they could afford to hire people to put out a better app.

Old review: The app is wonky at times. It freezes up for no reason. To get it to work again, I have to close the app and reopen it, resulting in a longer time trying to shop. Also, I have found the app does not always have all the items that the physical store does, causing me to shop at other stores to finish my pickup grocery shopping. The app, when working, does what it needs to do, but it's not as intuitive as other grocery apps I use. I wish it were I could shop at Harris Teeter more.