Hatch Sleep 4+

Blown away by their customer service!

We have been using Hatch baby rest light for our son for awhile now and we love it. He is almost 3 and uses the white noise to sleep. He loves choosing the different colors with the app on our phone and seeing the light change. It never gets old for him! Great educational tool for learning different colors as well. We have a bed time program set up as well as a Wake up program. His light changes from yellow to green when it is 6:30, and it’s alright for him to get out of his room to start his day. This clock is great for that!

Here is my reason for writing this review... last night the sound and light turned on at 7pm, our sleep program we have set up. A few minutes later the sound turned off but the light stayed on. Then a minute later the sound came back on. My husband got on the Hatch app to turn the program off and on to try and fix it. It seemed fine, so we put our son to bed like normal with no other issues. When I checked my email a few minutes later I had an email from Hatch support... they could tell that our light had a sound issue, because diagnostics are ran when we have the app open, and they offered to send us a new Hatch baby rest light for FREE! They said that we could even keep the one we have as well. I was blown away! Definitely the best customer service I have ever seen. We filled out our address and our new free light shipped today. Isn’t that awesome?!

We definitely recommend this light!

Updates Review: App update fixed previous complaint

Update: I wanted to update that I am again loving the app again. They now have an auto connect option that lets you default to the device you last connected to and bypasses the irritating additional screen a previous update added. I very much appreciate them addressing this issue. As my kiddo is getting older I’ve started using some of the ok to wake features and those are working great. I like how I can have multiple programs and try and nudge an extra 15 minutes of sleep out of her on the weekends. It doesn’t always work but that’s the kid not the device.

After the recent update you now have to start at the “looking for devices” screen every time. I was already lukewarm on the device because it takes a bit to connect EVERY SINGLE TIME even if you just used the app a moment ago and accidentally closed it, but ultimately liked it for the range of sounds and my plan to use it as an “okay to wake” clock in the future.

Their new + model is supposed to fix connection issue but that doesn’t help those of us with an existing model. Now their new update makes the user experience worse for existing customers. In the middle of the night, when you’re sleep deprived, now you have to take longer and click through an additional screen to access the app. I can’t recommend this to anybody if they don’t care about the user experience for existing customer.

Developer Response ,

Hi there,
So glad to hear that you are enjoying the app again! We always love hearing how we can improve, so don't hesitate to reach out to us at review@hatch.co if we can answer any other questions for you.
-The Hatch Team

I look forward to starting my day again :)

*AN HONEST REVIEW FROM A VERY HAPPY CUSTOMER*
…BEST IMPULSIVE PURCHASE EVER!

This alarm works wonders. Not only does it help with my sleep hygiene and winding myself down at night, it also (most importantly for me and my lifestyle) helps me to start my day off right. I’ve always stuck to the traditional blaring alarms and I didn’t realize it was the reason I woke up miserable every morning. Some people can tolerate using noise to wake up, I found that I am not one of those people. Even having my alarm be a song that I liked just didn’t work. I found that noise actually scared me out of my sleep and I woke up frightened. The Hatch Restore has completely changed how I wake up and by using this product I’ve learned what I need to start my day off right. The subtle, gradual light is so gentle that when I wake up it’s in a very natural way that my body can adjust easier to getting out of my sleepy state. The light tells my body that it’s morning time and the additional sound of the birds chirping makes me feel like they’re right outside of my window. It’s just a much happier way to wake up. Thank you Hatch for truly helping me to restore my sleep again and help me tackle my nightly struggles of winding down and my morning struggles of waking up. I feel like a whole new person ☀️