Hawaiian Electric Mobile 4+

Name: Hawaiian Electric Mobile
Rating: 2.2 (58 reviews)
Author: Hawaiian Electric

Hawaiian Electric

- 2.2 • 58개의 평가

- 무료

설명

The Hawaiian Electric or HECO mobile application is a great way to view information on known outages for the islands of Oahu, Maui, Hawaii, Lanai, and Molokai. Get up-to-date outage information, such as areas impacted; number of customers affected; and estimated restoration time. Receive important information from Hawaiian Electric with our alert and news notification service. Be advised of outages near your current location, using the geolocation feature on your mobile device and sign up for alerts on a specific outage. You can also report an outage directly or get access to the county-specific trouble lines from the mobile application.

You can access your online account to view your electric bill, as well as stop/move your electric service if needed. Payments can be made directly from your checking account or with a credit card through Speedpay. You can also start new electrical service.

In addition, you can access an interactive map to find any of our electric vehicle (EV) fast chargers across the islands we service. The map allows you to find a fast charger close to you and receive information about the charger type and location. Step-by-step driving instructions are also available to help you get to your EV fast charger quickly!

2022년 10월 18일

버전 1.170

- New pins for Charge Station page representing station status.
- Bug Fixes

2.2/5

58개의 평가

Login issues

I love being able to see my bill and be able to pay it on my phone. I just get really annoyed at the fact that if you press the back arrow it’ll make you re-login to your account. I just tried to do something with autopay and had to log in 5 different times. Wish it came with a finger print authorization or even just a remember me option. Its my phone, and my account so it’d be nice if it just kept me logged in all the time or at least only ask for my login info once every 20-30 minutes.

Unbelievably poor app

What a shame that a company that provides such good and important service to the community cannot develop an app that is user friendly. I just spent 45 minutes trying to find out and pay my bill - and when I click on the pay your bill link it just keeps sending me back to the online registration page. After doing this several times I gave up.
There’s a reason it doesn’t have but 2 1/2 stars. I just moved back to Hawaii from Arkansas and HELCO could learn a lot by seeing how Entergy created their app. Entergy’s app works easily. HELCO’s app does not. It’s almost like the developers at HELCO have not tested their own app.

Major Log-In Issues

The idea of an app is great, but only if it functions properly. I created an online account, setting up a user name and password, confirmed both my account number and e-mail address and the app won’t allow me to sign in no matter what I do. It sends me on an endless loop of verification, unidentifiable login information and blocked attempts to reset anything. It’s frustrating and completely useless if I can’t gain access to anything.

This is the largest electric utility provider in this state. Your customers deserve better.