HCU Mobile 4+

Name: HCU Mobile
Rating: 4.8 (845 reviews)
Author: Holyoke Credit Union

Holyoke Credit Union

- 4.8 • 845 个评分

- 免费

简介

Easily access all of your accounts and features right at your fingertips with our mobile app. Manage your accounts, deposit checks, make transfers, pay bills and more!

Manage Your Accounts
[+] Monitor your checking and savings accounts (current and available)
[+] View mortgage, auto loan and other account balances
[+] Set up Account Alerts and adjust your preferences
[+] Check and get updates on your credit score with Credit Sense®

Quick Access
[+] Enable Touch ID® or Face ID® for a fast and safe way to access your account
[+] View your balances on the go with Fast Balances

Enhanced Navigation
[+] My profile menu to manage notifications and personal preferences
[+] Navigation tray with quick access to our top used features
[+] Hamburger menu with all of the transactional tools needed to stay on top of your finances

Deposit Funds
[+] Deposit checks by taking photos of checks to deposit them
[+] Instantly view the processing deposit in your account

Make Transfers and Payments
[+] Transfer funds between your accounts and to other financial institutions
[+] View and manage your bills and recurring payments in one place

Disclosure
[+] Our mobile app is Free, mobile carrier message and data rates may apply
[+] Some features are only available for eligible account holders and/or accounts.

2024年3月19日

版本 24.1.0.1

Bug Fixes
Improved Performance and navigation

4.8（满分 5 分）

845 个评分

Terrible

Constantly changing the app, the latest version as of November 2022 has a few features that are in Porten. It’s simply don’t work for example, trying to get information on your HCU credit card will be a waste of time. It’s simply doesn’t work. They’ve moved quite a few options now under your user account where they used to be right on the front ribbon, so good luck finding a lot of stuff this is supposed to be an improvement. I see it as five steps back in my opinion.

Hello, thank you for providing us with your feedback. We are sorry to hear that you’re experiencing difficulties. Our developers are constantly working to enhance the app experience for our members. To help you resolve your issue with HCU’s mobile app please call our Member Service Department at 413-561-9600.

Can never login

I’ve been “using” this app for a long time now and it’s been nothing but trouble. The fingerprint sign in has NEVER worked and neither has the “remember me” function. Every time I use the touch login, it locks me out of my account. I’ve never had to call a place so many times to have my account unlocked and even if you use the forgot password, put in your SSN and answer your questions correctly, nope gotta call. Soooo frustrating just to check my balance.

Hello, thank you for providing us your feedback. We are sorry to hear about the issues you’ve been experiencing. Our developers are constantly working on making improvements to our mobile app. Pleases watch out for future updates as we continue to enhance this for our members.

Doesn’t Work At First

When I open the app it says there’s an error so I have to close it and reopen it. I am using the facial recognition sign in option

Hello, thank you for providing us your feedback and for being a member of Holyoke Credit Union. We are sorry to hear about this inconvenience you’re experiencing with our mobile app. Please reach out to us at (413) 561-9600 if you’re still experiencing this or any other issues so we can assist!