HD Supply Solutions App +4

Maintenance supplies

Most of the time you can get the parts needed quickly and efficiently. If your having trouble getting parts a rep for HD Supply is ready and willing to help. After adding mobile app it’s super easy and quick, so your right back to work

Maintenance lead, Lincoln property 20years

Hold things in shopping cart after you purchase. Slow to respond. It's important to always have pictures showing part/item accurately. You listed ice maker as a whirlpool part. What I got several times was GE icemaker I couldn't use. Delays in parts arrival, and appliances arriving damage is a big issue. When we order it's because people are waiting on these things to be fixed or replaced. "We lose money." Concessions have to be given to residents when we can't get what we need and in usable condition. It's not someone pulling the wrong part. Special orders like doors, cabinets, baseboard, appliances parts need to be speed up majorly. But, your service is better then Home-depot pro. I hope they don't do to you what they did to Wilmar.

Resposta do desenvolvedor ,

Hello, I'm sorry to hear that our cart and search functionality didn't work as expected for you. We'd love to learn more so that we can work to fix these issues and get to the bottom of why your parts are delayed. If you wouldn't mind, please email us at mobileapps@hdsupply.com.

Needs lots of work

App still displays out of stock and unavailable products, sometimes not alerting you to the fact until you’re in checkout. Search terms are restrictive and difficult to guess, adding far more time to what should have been a quick order. Even searching “vacuum” does not bring results for wet vacs. Light bulb lengths are in inches at times and feet at others so searching requires multiple attempts for successful shopping. Takes far longer to complete an order but easier than the website. Meh.

Resposta do desenvolvedor ,

Hi there, we are working on both web and app to indicate unavailable or out of stock products earlier in the experience and provide alternatives and apologize for the current experience on certain products.

Our search, suggested search terms and filter/sort should help you find what you are looking for fairly quickly. For your example....if you type "wet vacuum" rather than "vacuum" you will immediately get the results you are looking for.

Light bulbs are in different lengths due to the usage and fixture i.e. lamp with bulb in inches vs a fixture that requires a linear bulb (in feet).

If you need help navigating or finding specific products we would be more than happy to help. Please reach out to us at mobileapps@hdsupply.com