Heads Up‪!‬ 12+

This has to be one of the best games for family/friends gatherings but I don’t like that certain decks disappear, even if you paid to have all of the available decks. Once I claim a deck, whether free or paid, it should remain in my deck library. I notice when I receive a notification that a new deck is available I can click on the notification and the new deck is added to my decks but then I go back to look for it and it is gone. For those of us who paid to have ALL the decks, you should leave the free decks there for us to enjoy. Making them temporary stinks, especially if we want to go back to play them. And if that’s not an option, provide the option to make them permanent so we can continue having fun.

I used to love this game. It was a weekly game night activity with my family. However, one day, the app would not even open before it crashed. So, as many people do when troubleshooting, I deleted and again downloaded the app. When downloading, it gave me the ‘family download’ message, and being the only option, I of course used it. When I opened the new app, I could not restore purchases because I “do not own the app.” I have tried everything I could, and having done so, I did what the app said and contacted them about the error. I have emailed probably around six times with no response in about a month. I have purchased 9 decks, some on one account and some from the phone I am trying to get them back on. I understand that they don’t family share, which is kind of dumb but not the issue. The issue is I spent money on decks to get on my phone. I cannot get them back and the “customer service” won’t even respond. I just want my decks back. I spent money on them and I am VERY disappointed in the app service department because they are NOT doing their job. IF YOU HAVE FAMILY SHARING DO NOT BUY DECKS OR YOU WILL LOSE YOUR MONEY

I LOVE LOVE LOOOVE this app! I have bought all the extra decks they have offered and tried to get all the free ones when they are offering them. Unfortunately this last time when I was trying to get the free Summertime by Halo Top deck it was not working and then it disappeared :( Also there is a deck that showed up one day that is purple with a yellow question mark. When I select that deck it freezes my app to where I have to completely quit out of the app and reload it to make it work again. I’m just wondering if anyone else is dealing with the same issue? I LOVE this game with all my heart and my goal is to own all of the decks! The only reason why I did not give this app 5 stars is because of the disappearing decks. It makes me very sad when I miss out on a deck. 😭 Other then that, I highly recommend this app because I doubt the missing decks doesn’t bother anyone else besides myself.