healow 12+

Being able to communicate directly with my doctor through the app has been a game changer. Being able to see my medical records on the app is amazing!

Here are a couple of suggestions though. The messaging feature is a little clunky. Unless I access it from the records section of the app, it won’t let me reply to messages. Even worse, you have to start over each time on selecting your provider/facility, then your doctor. Can we please get the ability to just have that information saved and pre-populated when writing messages until we change it? Additionally, it would be really great to be able to share file attachments like images or PDFs.

Lastly, I love the feature where you can share Fitbit data with your doctor. Will we one day be able to also share Apple Health data? It would be great to able to give my doctor access to data from my Apple Watch.

I agree with some of the reviewers that security of such sensitive and critical data is concerning. I have had my identity stolen twice and dealing with another medical fight I never used tgat had my information and it was compromised. So I had find out what information they did have which was ridiculous effort and never got a straight answer and then found out they were storing info for several pharmacy chains without notifying the customers. Unreal how they force you to use electronic media to communicate and share medical info, and claim to ensure the highest level of security but when it happens they disappear and find some third party to send out useless credit monitoring services to police the damage at a the cheapest lowest level possible and act like they had no hand in any of that mess.
So they think so little if our concern and the data itself but they not provide alternatives that keep the information safe, prohibited from accessing/storing /duplicating and abseany sort of financial or ID. Someone will hack it.
As far as functionality the app provides no special support or service that were better served by people who became familiar with your health and knew your face/ name. Maybe it’s me and my dismal attitude but I don’t find the whole idea that my personal info is now open house for any provider of services to demand

Can login but initially it was not being able to make an appointment and view records. Didn’t try sending message via the app as I had no reason to do so. Eventually was able to make an appointment. But still trouble login to view records pops up. Deleting app and all you should do with an app not responding as it should has not helped. Update: been reading other reviews. I had a drive through Covid test and because of that, I was in the medical clinics system with Healow being available that I didn’t know at the time. Later after seeing that place used Healow, I was able to use my phone number with some information to get in via a web browser on my computer. Can’t recall if I input a password in account there, suspect I did. But do know I did not know my user name from the browser computer version. So the app. Frustrating to get in. Think I clicked forgot password but do know that I was allowed to use my phone to login and from there saw my user name. No idea if others use FirstnameLastnameBirthyear for user name. I wish I could recall when the password was made, likely it was browser version. Capital first letter of first name and Capital first letter of last name then 19- - birth year and no spaces. This worked for my husband too.