Blue Connect Mobile NC 4+

I had a really great experience last night where your app really helped me.

I was at the pharmacy trying to get a flu shot with my son. The pharmacist said that his birthdate wasn’t matching in the insurance system. Which didn’t seem right.

I popped into the app and tried to just verify what you had for his birthdate. So I started a chat in the app and someone named Cindy (I think?) helped me.

At first I was just trying to make sure his birthdate was correct in the bcbs system (it was). Cindy actually volunteered to call the pharmacy while I was there to straighten things out. She spent forever on hold - I had to tell the pharmacist to pick up the dang phone. She got it all fixed while I was there and my son was able to get his shot.

That was really great customer service. Terrible from Walgreens, but great from you all. Thank you.

Thank you for taking the time to review our app. We are glad to hear that you had a great experience with chatting in to a representative that was able to help in resolving your concern.

I installed and used this app several weeks ago. Naturally, I can't remember my user name/password. When I try to use the login screen to find that information, neither the forgot button for User ID nor the one for Password work. They each bring up a pop-up notifying me I will be leaving the site and asking if that is okay. When I click continue, the pop-up goes away. But that's all. Nothing else opens, nothing comes up in its place, it just leaves me stranded. I have deleted and reinstalled the app and I get the same result. Sometimes the app tries to tell me I don't have a network connection, but when I check that, I do, and it's pretty strong. You do know this is partly why we’re so frustrated with our healthcare insurance, right? Things you tell us are for our convenience and that you use as a selling point, don’t actually work. Maybe just make sure they work before you roll them out?

Thank you for your feedback. It is highly appreciated as we want to make our app better.

I'm not sure what version you are using but I do not see this in the latest version on ios or android. Can you let us know what version you are running and what operating system you are using and possibly what phone (ex. iphone 8, Samsung galaxy 9, etc.).

We will review this as soon as possible and provide a resolution.

Update: after no help at all from tech support I decided to just delete the app. A while later I reinstalled it and like magic it worked. This was happening on both of my devices so no idea what caused it but I’ll remember that going forward.

For the last couple weeks whenever I open the app on my iPad or iPhone, I get the following in a red box above the user ID box before I even enter anything: Blue Connect Mobile is not accessible at this time. We apologize for the inconvenience. So, the app is totally useless now. It was Ok for quick lookups of EOBs, etc but if you’re going to do away with it, maybe a less generic message. I can still login using a browser and get what I need so I am deleting the app from all our devices. To answer the easy questions, we are on the latest IOS version on all devices and we keep the app updated regularly.

Good afternoon, we are sorry that the app is not working all the time for you.



That is one of our suggest is to delete the app and then reinstall it.



Blue Connect Mobile is compatible with iPhone iOS 13 or later and Android 10 or later operating systems.



Please contact Web Support at 888-705-7050 Monday through Friday from 8:00 a.m. through 7:00 p.m.

And a ticket may can be submitted for you.


Thank you for choosing Blue Cross NC for your insurance needs.