As the first pet insurance provider to do away with the paper claim form, Healthy Paws is making it easier than ever to care for your pet. When it comes time to submit a claim, simply take a picture of the invoice and submit it via the app —no paperwork necessary! 99% of claims are processed in two days and you can check your claim status anytime via the app.
Use the Healthy Paws app to:
-Submit a claim
-Check claim status
-Manage your account
-Refer a friend & we'll donate $25 on your behalf to help homeless pets
-View messages on the status of your claims or policy
The Healthy Paws app also gives you access to pet wellness articles, news, and tips to make life with your pet easier, happier, and healthier.
Healthy Paws offers the #1 customer-rated pet insurance plan for cats and dogs. With the Healthy Paws plan, you can rest assured knowing that you can give your pet the care they need if they get sick or injured. The plan is easy to understand, let’s you visit any licensed vet, and reimburses you quickly. Coverage includes new injuries and illnesses, emergencies, genetic conditions, and much more, and has no caps on claim payouts.
Fixes camera and issue submitting new claims
Ratings and Reviews
Used to be great
I’ve recommended HealthyPaws to countless people.
Recently, however, they’ve change writers (I’m not sure what that means, but that’s what they tell me) and it has not been a good experience.
I have been waiting for three months now for them to determine how to transfer a pet to a new owner without having to sign up for new coverage (and losing my old coverage). Probably not usually a big deal, but I cannot be the only one who gets divorced and has to transfer payment of a pet policy to a former spouse. They keep telling me they will let me know and that they don’t know how...
Claims: almost everything I submit now gets denied despite obvious coverage. I’ve got a canned email response stating why it’s covered that I use for appeals. To their credit, they generally get it right after a while.
Finally, the app: arguably the best part in the past. I could just snap a picture of the bill through the app and be done. Not anymore. It doesn’t work with iOS 13. Clicking on anything (my claims, submit a claim, etc) within the app just brings up a blank screen. Judging by the reviews, I’m not alone. My support requests about updating the app have gone unreplied to.
Disorganized, Slow, Unhelpful, Non-responsive
I recently adopted my cat from a local shelter and got him insured with this company, it was my girlfriends choice of insurance. Anyway, we had to do a check up for him. They did not cover it. Shortly after, he contracted a UTI. They did not cover the expense of the antibiotics nor the cost of the visit. Each time we take my cat in, they request all of his previous medical history.
We got what we could from the local shelter we adopted him from, which was nothing aside from the fact he has FIV. But each time we try to make a claim, they require his medical history which had been sent in numerous times. Our most recent claim, the sent an email saying that we would not receive a reimbursement due to the fact that the invoice had already been processed but received nothing.
Least of all, you couldn't get anyone on the phone. If you want to keep your furry friend insured, go somewhere else. Do not think twice about turning elsewhere.
App stinks, insurance declining
The app no longer works with Apple iOS 13.6.1.
Since they were bought out they ask for double back up on almost every claim, it may even be a monthly prescription but they’ll ask for another copy of the receipt. Very annoying and time consuming. They usually end up paying by why waste my time? Especially if it’s a reoccurring claim.
On the app, while your claims are processing all you can see is your claim number, no details. That’s ok if you are only submitting one claim but if you’re doing multiple it can be a nuisance. Because of this, sometimes when they ask for additional back up of a claim all they give you is the claim Number, no other details. Again, if you have multiple claims it makes it difficult to track what they want.
If they ever get the app working again it needs work! And for people like our family, that have had this insurance for years, quit pestering us for double documentation when it’s not truly needed.
The only reason why I’m giving it two stars and not one is because they used to be great. We had a dog that needed surgery and our out-of-pocket was minimal
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The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
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The following data may be collected but it is not linked to your identity:
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- HEALTHY PAWS PET INSURANCE
- 89.9 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © Healthy Paws Pet Insurance
With Family Sharing set up, up to six family members can use this app.