Heine Bros Coffee 4+

My husband and I decided to make the change from Starbucks to Henine Brothers due to taste and cups being filled up not just 3/4 full.
Well went today got home opened ours cups and they are not even 3/4 full from Heine Brothers very disappointed with this place I thought was going to be better and not be like Starbucks to big for themselves 😢😢😢

Since they updated the app//rewards like, 6 or 7 months ago I guess, it’s a joke. The store by me can’t scan your phone to make sure you get your points if the app is down (which it was for months). I was also in the top tier and supposed to get 1 free item a month. I did last year, and then in Jan/Feb I got an e mail saying I did, but it wasn’t on my app. I had to e mail support and they added it on. I guess they no longer do the free item every month, which means there’s zero perks for being a top tier member (so glad I spent all that money!!) they are always out of food, flavors, or messing up orders. If my partner didn’t like their cinnamon rolls (which they also always never have, or don’t warm it up, or put it in the bad upside down) I’d probably never order from there again. Which is a shame, because the Banana Chaiburg is my favorite thing to have for breakfast.

The old Heine Bros app wasn’t the prettiest but it was functional. With the new update, the entire purpose of said app is broken. I can’t log in to my account and the “forgot your password” feature never works. The hard work and points I developed over years of going to Heine Bros are inaccessible.

Honestly, this must have been one of the worst app updates out of any app update I’ve seen on the App Store. I’ve been a loyal customer for as long as I’ve lived in Louisville, choosing Heine Bros even if there was a Starbucks or the like closer.

I’m going to give in to my wife and start buying overpriced, underwhelming coffee at Starbucks. At least their app works!