Helix Mobile enables you to solve guest issues on the go, elevating your guests’ experience by going above and beyond their expectations.
Acting as a natural extension of the hotel, Helix fosters immediate service recovery with real-time guest feedback— promoting internal collaboration and ensuring every guest checks-out with memorable experiences.
With Helix Mobile you can:
• Monitor guest satisfaction and internal performance with interactive graphs and real-time data
• Review alert activity
• Claim, assign, close and reopen alerts
• Share and attach notes for colleagues to read
• Customize notification settings, including “snooze” mode & personal “do not disturb” schedules
• Improve internal communication with group channels & private individual chats
• Message guests directly from within the app
We’re always improving and adding new features, so keep an eye out for some exciting updates!
This version of Helix Mobile for iOS includes the following new features:
- Streamline guest profile view with better interactions.
- Support for Direct Guest Messaging
With Family Sharing set up, up to six family members can use this app.