Hello Alfred 4+
Alfred Club Inc
The first in-home hospitality and experiences platform designed for the future of living. Alfred is changing the way you take care of your home and connect with your community. Through the app you can you easily book home services like grocery delivery and home cleaning while also getting access to exclusive events and virtual classes.
WHAT WE DO
Human-powered help: A team of people you know by name, dedicated to anticipating and fulfilling your needs.
Personalized services: A range of in-home and on-request services designed to simplify and improve your life.
Technology to power your building: An industry-leading technology platform that keeps you and your building in sync.
HOW IT WORKS
1. Sign up in the app to see if you live in an Alfred building. (If you don't, let your property manager know!)
2. Use the app to ask us for help.
3. Come Home Happy with your to-dos done.
SOME QUICK STATS
- More than 1 million requests completed.
- Alfred Home Managers and Hospitality Specialists are W-2 employees of the company.
- Hello Alfred named one of Fast Company's Most Innovative Companies in the World 2018, 2019.
- Operating in more than 20 major U.S. cities, including NYC, LA, DC, SF, Chicago, Boston, and Dallas.
WHY HELLO ALFRED
- We combine the ease-of-use of an app with the ingenuity of a dedicated Hello Alfred team member.
- Our platform gets to know you better over time so we can anticipate your needs and personalize your service.
- We source, vet, and verify the best vendors for your area.
- We conduct rigorous background checks and best-in-class training for all Alfred Home Managers.
WHAT OUR MEMBERS ARE SAYING
"I don't know how you do it, but you make me look forward to Mondays!"
- Jona C., Alfred Member
"[Hello Alfred] has really changed our New York experience and our lives."
- Sarah T., Alfred Member
"Hello Alfred was there when I needed them most. I ended up in the hospital unexpectedly and my Alfred came to fill my fridge, get my prescriptions and took care of everything I needed without thinking twice."
- Kirsten J., Alfred Member
"Having my laundry, groceries, and packages taken care of for me allows me to maximize my weekends. I think one of the other reasons Hello Alfred is so useful is that it removes 100% of the cognitive load of chores."
- Josh C., Alfred Member
QUESTIONS, CONCERNS, FEEDBACK?
We want to know! email@example.com
Bug fixes and improvements
Ratings and Reviews
Move in day was a success thanks to Hello Alfred
I moved in to a new apartment on Friday and “Hello Alfred”’s Mo was there to let in the cable and WiFi installer, let in the new TV set up team, let in the land line installer, and let in the handyman to re-assemble my desk once it was moved. Thanks to Mo everyone got in when they needed to and cable, WiFi, TV and desk were up and running by the end of the move. In addition, Mo provided some home organization assistance for the master bedroom, master closet, and master bathroom that enabled me to get a good night’s sleep after a very long move in day. Thanks again to Mo and Hello Alfred for making move in day a super success!!! I would not have had a smooth move in without Hello Alfred!!! I am sold on the outstanding value and service and have already issued some new requests for my first official service this coming Wednesday!
Very Slow response time, horrible communication
I live in a building where this service is offered. I have yet to have an experience with them that makes me want to continue. They are also closed on weekends. So, What’s the point...
The very 1st time I contacted them for a service they took so long that even my leasing agent recommended I use task rabbit. And i did!
I decided to give them another chance when I needed assistance putting some furniture together, and the same thing.... they take hours or sometimes days to give you simple “yes or no” answers. The last straw I contacted them a week in advance for moving services and the same ongoing problem with the response time. I didn’t get a solid confirmation until the day before the move. It left me feeling uneasy and stressed the whole week. To add to that the movers they got me were booked for 3.5 hrs and they charged me for 4. Stating that since it’s by the house they had to do 4 hours, but why not 3? It’s also not hard to do half time, i charge by the hour for my work and never round it off. It makes zero sense.
To be honest I could have facilitated it all much quicker and not be over charge. You guys have ALOT of kinks to works out if you ever want me to use this service again!
Terrible Customer Service
As a Related resident in San Francisco, Hello Alfred is offered as an amenity in our building. My main complaint is that the vendors they use are not consistent in quality and customer service couldn’t care less. We previously used handy services which were AMAZING! But - I’m now doubtful I’ll ever use Alfred again after multiple home cleaning fiascos. Over a span of 4 months for a bi-weekly service, we’ve had our cleaning skipped entirely, have had a room skipped for what is supposed to be a 2 bedroom/2 bathroom service - and have been incorrectly charged for one-time service add-ons. If customer service wasn’t so difficult to reach, and these issues were remedied quicker, I wouldn’t be complaining. I understand mistakes are made. They’re closed on weekends, and my home cleaning is scheduled for Fridays. I’ve gone 5 days without a response on these issues… all as they happily charge my credit card. There is no emergency phone number to reach them in case of service issues. You’re just stuck, waiting for a chat response on their app from employees who rarely ever seem to be working.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Alfred Club Inc
- 159.3 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- © 2020 Alfred Club, Inc
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