Hello Energy 4+
SmartGridCIS, LLC
-
- Free
iPhone Screenshots
Description
Hello Energy’s app makes managing your pay-as-you-go electricity service simple and convenient. Check your current balance and estimated days remaining. Make a payment using your credit or debit card, or automatically find the pay location nearest to you. Have a question or just want to say “hello?” Contact customer care directly from the app. With Hello Energy, you’re in control.
App features:
A simple dashboard lets you know your balance, and the estimated number of days and kWh you have left in your account.
Making payments only takes seconds. You can put in as little or as much as you need
Set up balance notifications and payment reminders
Update contact information, see plan details and payment history.
Contact customer service with chat, phone or email support
What’s New
Version 2.1.1
Support for multiple locations on the usage history functionality.
Ratings and Reviews
So buggy
I have been using this app for 2 months. It crashes all the time. In the beginning, I couldn’t understand why my usage wasn’t visible, but an agent told me it was because my price was fixed for the first 6 days- confusing. The “estimated days remaining” are always wrong. They rarely decrement 1 day for me - 2,3,5 day decrements are the most common. Apparently the algorithm can’t learn. When I went out of state, login wouldn’t work- 404 error until I returned to Houston. I’ve been getting alerts to make a payment, but now the pay feature won’t work in the app - it’s telling me to “Pick Up Card.” I didn’t know I dropped it?!?! Figured out it’s because I have a new debit card, but the app can’t delete the old account (“Payment Account not found”). Online option in payment center is for paying my bill - I’m prepaid, so I don’t have a bill. So terrible!!!!!!!! I’d give it 0 stars if I could.
Poorly designed generic app
Cannot add new pay account because this generic app will not allow you to remove old / expired or cancelled pay accounts so now it is useless as it will not even allow me to add new pay accounts due to the existing old accounts
Not a lot of foresight, logic or common sense built in to this app
Will probably switch my electric service to one of the industry electric providers with well developed apps soon
Password recover issues
Sometimes the app signs me out for no reason and whenever I try to recover or change my password it states it has emailed me and it never does, please fix that, thank you
App Privacy
The developer, SmartGridCIS, LLC, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
Information
- Seller
- SmartGridCIS, LLC
- Size
- 81.2 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 7.0 or later.
- iPod touch
- Requires iOS 7.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
- Age Rating
- 4+
- Copyright
- © 2009 SmartGridCIS, LLC
- Price
- Free