I shopped around with different food delivery services and these are the things I like best about Hello Fresh: the recipe cards are clear and fun to read and use. The app has a cool vibe. The recipes use a lot of ingredients and are tasty. There’s a huge selection each week to choose from. It’s easy to skip a week if you don’t like anything. It’s also easy change the pre-selected meals, or to add or subtract meals. Some meals are customizable— some substitutions are free, while other upgraded ingredients or extras costs a little more. It’s still nice to have these options. I have not had any issues with customer service. One week there as a problem with my delivery (they use a company for this) and I didn’t get my box and they couldn’t send a replacement. As someone else has mentioned, part of the refund is a credit toward future boxes, at the end of the discount promo period. I called and said I wanted the whole refund now and the guy was super nice and credited my credit card right away, no big deal. Good customer service. Lastly, it is kind of pricey—but you get convenience for your money. Buying all those ingredients individually can add up and you would end up with lots of excess stuff. Besides, it’s a great way to try different dishes and learn how to cook things you might not have before. I’m enjoying the service.

I never review apps. I was so impressed with this app that I wanted to share my experience. The app was surprisingly streamlined and exceedingly easy to use. I am able to quickly and easily manage, pause, or change my weekly deliveries. It is simple to update my menu selections week by week. I like that it is not difficult to pause or cancel your deliveries as needed; unlike with other companies, it is very transparent and there are no hoops to jump through.My favorite feature is the cookbook. You can save the recipes that you like into the cookbook for reference again in the future, or if you loose the recipe card that arrives with the delivery. This way, you can make the recipe again, even on your own if you are no longer having food delivered. You are able to select the number of servings you want to make and the ingredients automatically adjust. The ingredients are shown by picture and title in an easy to follow format. The app walks you through the recipe in a user friendly fashion that is far easier to follow as compared to googling a recipe and scrolling through some blog to a confusing, difficult to follow recipe. Without discussing Hello Fresh's ingredients, delivery, and recipes (all of which I am very pleased with), I highly recommend the app itself to customers wanting to get the most out of their subscription.

Love HelloFresh as I don't have to decide what to cook on a nightly basis. This takes the guesswork out of what ingredients to buy for the dish and how to prepare it since buying ingredients on your own may prove to be a waste especially for seasoning, spices and non-common items. I have a family of 3 but am unfortunately paying into the family plan for 4 since family plan for 2 is not enough to feed a grown man and a pre-teen adolescent. Once in a while, I'll get the wrong meal or some critical item is missing to complete cooking the meal. The major complaint I have is their delivery vendor ocassionally dropping it off to the wrong neighbor. At my old residence, I lived in a bad neighborhood so I never saw those boxes. Now that I'm at a very nice, more upscale neighborhood, the neighbors always return packages to their rightful owner. The app is easy to use, has notifications to let you know when to pick your weekly meals, has built in cooking instructions, and you can foresee future meals to choose from up to a few weeks in advance. The downside that the developers should note is to add the "gourmet" meal charge to the meal you selected so you know which meal will contain the additional cost that's taken out separately, and to have a feature that lets you know when your promotional period is over. These unknown charges took me by surprise so I had to contact HelloFresh to breakdown what they were for.

I am still a fairly new HF user, and I haven’t had a “bad” experience-yet. I have noticed that the app is not very user friendly. They give you “rewards” but the is no dedicated section or tab to click on to view them. When you finally find where to view them you just get the option to “learn more” or “activate rewards.” You cannot actually view them or definitively add them to a box. Mine are already activated but they do not automatically sync to the next box, or any box for that matter. I had a free vanilla cheesecake to add to an order but every week I try to use it, they don’t even offer it as a dessert! If you try to review your discounts or rewards while selecting your meals, good luck. You have to back alllll the way out and “discard” any changes instead of just being able to add the reward in the same spot you choose your meals. I feel the the “rewards” are a total scam and I have yet to actually redeem one. Once my 15 free meal discount is up, I will probably cancel the service as it will be too expensive to be justified. I only order 4 meals a week, with a free breakfast add on (which is really just a snack, not a meal) and it is just under $100. Once the discount is up it will be well over that. I know the convenience of it being delivered adds value but the portions are too small to consider this a deal over regular grocery shopping.