HelpDesk Viewer 4+

Name: HelpDesk Viewer
Rating: 2.7 (3 reviews)
Author: IDrive Incorporated

IDrive Incorporated

iPad용으로 디자인됨

- 2.7 • 3개의 평가

- 무료

설명

Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC.

Features
Connect to customers device from your iOS device.
Chat with customers via text during the session for better understanding of the issues.
Manage customer queries, access logs, etc., all in one place for efficient client requirement management.
Transfer files from your mobile device to remote computers and vice versa.

2024년 10월 28일

버전 1.1.4

1. UI optimisation
2. minor bug fixes

2.7/5

3개의 평가

Frustrating First Experience

When using the app for the first time, my use case was to schedule my first session.

I couldn’t actually do so, as the time zone would not change to what I would select from the dropdown. I then tested the rest of the fields and found the interaction with the hour and minute for start time was very cumbersome.

When you were scrolling for the right hour and minutes, if you were not fast enough it would auto select where it stops at. You would constantly have to retap either the hour field or the minute field to keep scrolling to what you wanted.

Because of this issue, I just didn’t bother and stopped using the app for now. Since scheduling from the website on Safari is also not successful (can’t see the action button to complete scheduling from mobile), I am forced to only do it from PC/Laptop.

Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!

FAKE FAKE FAKE

Scam do not download this

Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!