Hestan Cue 4+

Been using this app for a week and impressed with the detailed videos and quality of the recipes.

I was browsing breakfast dishes found ‘Olive Oil Fried Eggs’: the recipe’s video shows the chef using the original, stainless 11-inch smart pan (the one I got w/ the purchase of my new Cafe Induction Range) to cook the eggs. However, when I tried to “start” the recipe: the app wouldn’t allow me because it apparently requires the new non-stick smart pan. Obviously, as the video shows, this recipe can use both pans to cook the dish, BUT the APP now ONLY ALLOWS this recipe to be cooked with the non-stick pan. I’m certain this is not the only recipe that requires me to use the non-stick pan. Two suggestions:
1. As App developer, give the user the option to use the stainless steel pan instead of the non-stick pan which a) I don’t own, and b) which “is not yet compatible with GE(Café)induction ranges.” In fact except for the stainless 11-inch pan, all of Hestan’s other smart pots, pans and probe are incompatible with GE. So, as software developer, at least allow me to choose to use my stainless pan, instead of the non-stick pan.
2. Hestan: please support the integration of your pot, pans and probe to GE/Cafe induction smart ranges as promised/suggested/implied.

Thanks I do like the app and the quality of the pans.
C. Hilton

We appreciate and welcome your feedback. We are striving to provide Cooks with tools to achieve perfect results every time our system is used. The Olive Oil Fried Egg recipe was recently changed to a non-stick only recipe due to continued feedback of poor results with the stainless steel pan. We do have a Fried Eggs recipe compatible for both pans and available on most cooktops. We are working with GE to make all our cookware compatible on all their cooktops and hope to provide all options as soon as possible. Your cooktop may have been one of the recent updates to support the Chef's Pot and Sauce Pot. Feel free to reach out to support@hestancue.com for more information.

Happy Cooking!

Not supporting landscape mode on the iPad is a serious flaw, rendering the app basically useless on that device - using the iPad on a keyboard stand is the common orientation for kitchen use. I see a previous comment from the developer that landscape mode is “planned for a future upgrade” - but that comment was made in January, and it is now July. When cooking, I want to be able to tweak the cooking times up or down, and I want to be able to repeat previous steps - both so that I can adapt the recipes to thicker or thinner cuts, or to allow for other variations. I do not buy the explanation of no back button made by the developer in a different comment that there’s no back button “because we really don’t want you to overcook your food” - the cook time is my decision! I’d also like to see a larger range of joint recipes with the Thermomix, with better explanation on the Cue app side of when the different steps are performed on each device.

Not being able to preview the cooking steps with their videos is also a significant drawback.

Thank you for your feedback. Our top priority is providing Cooks with a recipe experience that provide perfect results every time. Our culinary scientists have identified the time and temperatures necessary to achieve those results. All that being said, we recognize cooking is a very personal experience and we are working on enhancing the recipe experience to provide more autonomy. On the main recipe screen, located below the Ingredients and Equipment lists, you can view each recipe step including their video. Additional details to each step are on our roadmap and will be included soon. If you have any other questions or feedback, we would love to hear from you! support@hestancue.com is a great way to reach us.

I bought the Cue several months ago, and unfortunately have not used it much as our lives have been super busy, however...the ease in use, how to videos as you are cooking, the cues to add ingredients, to stir, simmer, turn and sear are helpful! And the ingredients in most recipes are not difficult to find. Every meal I’ve made with the Cue so far has been delicious. Also a fan of sous vide cooking so am happy to see recipes incorporating this method, and even works together with the joule! Awesome!!

One suggestion/request: Can you add a bookmark/favorites option to the app for each recipe, so we can easily find the recipes we want to make?

I hope you find a little more time in your schedule to Cue up some good food, but it's great knowing the times you've used it had nice results!
The "bookmark" feature you mentioned is one of the more frequently requested additions. I'm happy to report that planning has already started for inclusion in a future release of the app. :)