Heymondo - Travel insurance 12+

Reasonable price but now that I am 50years old I cannot get any coverage at all. ☹️

Hello, thank you for contacting Heymondo. As a general rule, we do ensure travelers older than 49 years old, but only if the trip does not exceed 29 days. For trips longer than 30 days we are afraid we can’t offer you an alternative option at this stage. We remain at your disposal. Regards, Heymondo.

This company was super disappointing for me. Transavia airline moved my arrival airport from Amsterdam to Eindhoven, over 100km away, several weeks before my flight. HeyMondo wouldn't cover the cost of my new ticket (<$500 total for a family of 4) because it wasn't weather or equipment related. This was massively disruptive to my trip, and I spent probably 20 hours working through the claims process with their provider to no avail. I won't be using Heymondo again and despite being a convenient tech-based option, would highly recommend that folks go through a more traditional travel insurance provider.

We're sorry about this change in your travel plans and any delay in the resolution of your claim. We do our best to review all cases as thoroughly as possible to ensure they are processed correctly. After having reviewed the information provided in detail, unfortunately your particular situation does not fall within any of the policy's covered events. We're sorry we don't have better news. As always, we are at your disposal for any clarification.

I got there insurance to Greece. My baggage was delayed in Athens and I stayed the entire trip in Rodolfo without any of my items, I called them and they gave me the go ahead to buy stuff for any day that the airline doesn’t send my bag till the limit. That was in June 2023. I have sent countless emails, filled forms and gotten on calls with them. No action has been taken and now they are just ignoring me. Be careful when you purchase if anything happens, you are on your own.

Hi,

Thank you for your review and for taking the time to explain your case. We are sorry that you have suffered various incidents during your trip and that the response has not been satisfactory.

We would like to be able to review your particular situation with the insurance provider to better understand what happened. Unfortunately, we are not able to identify you with the information provided. Would you be so kind as to get in touch with our customer service team to provide us with your policy details, please? In addition to reviewing your case, we will gladly assist in managing any other pending matters.

You can contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366.

We look forward to hearing from you and remain at your disposal for any clarification.

Regards,

Heymondo team.