honeygrow 4+

In the previous app, you could not add gift cards, The whole drop-down menu for ordering was confusing, and a pain in the neck, and You couldn’t add Fountain beverages.
I downloaded the new app today and my points converted over and I added a couple gift cards and checked out the new interface for ordering. All of which are welcomed changes.

So glad to hear you are enjoying the new app! Thank You!

I ordered delivery through the app this weekend which was to be delivered by DoorDash. I do not use the DoorDash app at all and only after ordering was I a sent a text with DoorDash tracking info, otherwise I would have had no idea who the courier was. The courier approached my house in the car and marked the order delivered according to the tracking, but the food was not dropped off. In the honeygrow app there is no way to see the status of past delivery orders, and no way to connect with a representative for a resolution through the honeygrow app where you pay for the food and delivery. When I called the store there was no recourse, the manager could not refund or re-deliver. The manager also could not answer whether honeygrow had my money or DoorDash did. He suggested I call DoorDash for a resolution when I had never even touched the DoorDash app. DoorDash did not provide a phone number with the tracking to call to resolve any issues. If there is a problem with your delivery order placed through hg it is in the ether. The app is aesthetically pleasing and functional for ordering but useless for seeing order history or trying to resolve a problem.

Hi there! I am terribly sorry to hear of this delivery experience! There is a space to connect with customer support both on the order confirmation page and in the main menu of the app. Whenever you have an issue the restaurant team is unable to help you with we encourage you to reach out to our team there and they will definitely help!

I had made several purchases at their Marlton, NJ store. The software used to let you use previous existing orders. I had pressed that on the App and it wouldn’t let me. I was about 5 miles from the store. I started a new order and unbeknownst to me it sent the order to Cherry Hill, NJ where I have never purchased from. I arrived at Marlton to pick up my order and they said it was never processed. After looking at App I saw where it was sent. I asked them to contact store and they told me I had to call as the order was already processed on my debit card. Finally the manager just made me a salad no charge. This horrible software will not let you set store preference. If you are close to both stores you don’t know where the GPS will send order. Another irritant is having to decline items. I never order protein yet App forces me to decline. This is just a trick sales tactic to encourage you to spend more. You have to sit on App to see why it hasn’t gone through to make sure you have checked off all the declines Simply ridiculous!

Hey there! So sorry to hear about your experience with our app in the past. We recently launched a new app that we believe will provide a much improved ordering experience! Please feel free to update your app and create a new account (all points from our old app will transfer!). Thanks!