HHOLOVE 4+

No more notifications

I use to get notifications for every turn my machine made. I hated all of them but did like the notification when the little box stuck that I would know. Now I get no notifications. It can get stuck upside down and I wouldn’t know. I don’t like that as with three cats if its broken and I am at work it could be like that all day. Please fix it!

Réponse du développeur ,

Dear Customer,

Thank you for your feedback.

Our technical team has informed us that the issue has been resolved. Could you please check if you are now receiving the notifications as expected? If the problem is indeed fixed and you are satisfied with the solution, we would greatly appreciate it if you could consider updating your review to reflect this positive outcome.

We value your experience with our product and are committed to making things right. Your satisfaction is our top priority.

Thank you once again for bringing this to our attention.

Generally works

I use the app on iPhone and iPad. It generally works, however sometimes takes a while to load up the video feed.

The iPad version, when I go into full screen mode, does not have the correct orientation so I can’t really go into full screen on my iPad.

Even worse now - greedy company

New subscription service rolled out and basically you won’t be able to get daily diary or the AI pet recognition videos anymore. The whole reason I bought the product was for the daily cat diary and the cute videos of my cats while I was out working but now without the subscription this machine is downgraded to just a feeder with a laser pointer that doesn’t always reliably feed my cats and the app is working on and off.

Réponse du développeur ,

Hi Wendy, we're very sorry to hear about this. Unfortunately we're unable to see your account information here, however if you'd like to reach out to us on service@hholove.com or write down the problem through [Me]-[Feedback] in the app, we'll be happy to solve your problems. Furthermore, our latest app and firmware version has made a round of optimizations, you can upgrade to the latest version for an enhanced user experience. We sincerely appreciate your feedback!