Hiive: Online Shopping & Deals 4+

I’m updating my previous review and giving 5 stars. Customer service originally was not getting back to me at all regarding my order. Apparently my messages were lost for some reason. Maybe a glitch. But as soon as this was realized they were prompt in getting back to me as well as compensating me with credit. But anyhow these things happen. Also I received my order and love it. Will continue to use Hiive as well as recommend to others. Thank you. 🥰

We're thrilled to know that you love your order and that you're willing to continue using Hiive and recommend us to others. Your satisfaction and trust mean a lot to us. We're constantly working to improve our services and ensure a seamless experience for our users. Thank you for being a part of our community, and we look forward to serving you in the future!

Best regards,
Hiive Support Team

When they had the promotion was to refer someone and you both get $10 each and if you buy from the app you get $20 in-store credit but now they changed it and it’s only you get $10 when you refer someone but they buy something I did it way before they had this change and I never even got my $20 in credit and I hadn’t referred someone before the change, and it didn’t allow me. This is unfair to the people who had did it before the change this is just a scam now so you can get people to help them but then you don’t get anything back I brought from them and it I’m in credit I had emailed them and texted them and they said they’re gonna give it to me is now since it’s changed now they can you give me 10 like what I had texted a couple days were gonna give me the 20 credit and then I texted them yesterday, and they said they only give me 10 and so messed up !!!!!! I only got the credit when I referred someone but not when I brought. What is this the end😡😡😡😡😡😡😡😡😡😡😡😡😡😡😤😤😤😤😤😤😤😤😤😤

Thank you for bringing this to our attention. We apologize for any confusion or disappointment our new referral system may have caused you. We understand what an inconvenience it has been and we want you to know that your voice has been heard.

We are pleased to inform you that we have now reinstated the referral system and you will receive $10 Hiive cash for each referred member. To help us improve our services in the future, please contact us in-app chat if you have any feedback or questions regarding this issue.

Thanks again for your patience and understanding!

At first, I was really excited about the potential to find new products I loved and review them on the platform to earn some extra money. Unfortunately, the discounts are minimal, and I can usually find similar items cheaper elsewhere, or a better quality item from a different name brand.

Additionally, the customer service is atrocious! It takes days to receive a response. When I tried to contact customer service about an offer from Black Friday that wasn’t applying to my account, I couldn’t get a response in time and the reward expired. When I tried to reach out, they wouldn’t help me even though it was an error on their part.

I’m doing my due diligence in sharing that this app is truly not what they claim to be, and will continue to share about it across social media platforms.

We want to sincerely apologize for the frustration and disappointment you've experienced with our platform. We are continuously working on improvements to our platform, including our discount offerings and customer service response times. We acknowledge the concerns you've raised and are committed to addressing them.
For the issue regarding the Black Friday offer that wasn’t applied to your account, we would like to investigate further and ensure that your case is resolved promptly. Please contact our support service via app, and we will make sure to look into your case as a priority.
We value your input as it helps us enhance our service. Thank you for bringing this to our attention. Best regards, Hiive Support Team