Screenshots

Description

"Always Something New"

One Stop shopping platform serves every aspect of your daily lives
* Over 500 overseas & local brands and stores
* Beyond 600k products including direct Japan & Korea imported Fashion and Accessories, Food and Grocery, Beauty & Health, Household & Lifestyle, Electronics, Baby & Kid, etc.
* Free Hong Kong delivery for orders upon a specific amount, service hours till 9pm to fit your busy schedule (Please refer to App for free-delivery order requirements)
* Special promotions and exclusive discount offers
* New feature “HKTVexpress”, 1-Hour Delivery Service will be grandly launched soon! By providing customers with a wide range of food & daily groceries, we aligned with over 70 O2O shops & various merchants for building the strongest express online shopping network

What’s New

Version 2.8.3

- Supports American Express payment method
- Supports electronic payments including Octopus, AlipayHK, and WeChat Pay HK
- Launching HKTVexpress for customers to enjoy one-hour delivery service, you can now order food delivery too
- Supports live video

Ratings and Reviews

3.6 out of 5
47 Ratings

47 Ratings

NiceButChoppy ,

The app needs to load much faster

The app loads pages much slower than its browser version for so long. Please improve it

Developer Response ,

Thank you for your valuable feedback, we will take it into consideration for future enhancement. You are welcomed to leave further comments at “Customer Service”on HKTVmall App. We are constantly looking for ways to improve the app experience for you.

Popcornhk ,

Not impressed. Slow

I’ve ordered two products. It’s been 10 dats the delivery time here really takes time so plan on getting your deliveries 5 days or more. In a city like HK that’s absurd.

Trying to track your product where it is process is also way way behind. Customer service a bit hidden and a hassle. The app is not smart enough to know your order to automatically talk with customer service. You have to write it down from one screen to talk to a chat bot on another screen. Very Mafan.

Hong Kong is much faster than this platform. App expectations are much more advanced than this app offers.

Developer Response ,

We are sorry about that. We would need more information to provide further assistance, please contact us at HKTVmall App“Customer Service”, our CS team will be in touch with you shortly.

WaiShunCheng ,

Unable to do bug reporting about the app

Platform: iOS 13.6.1
1) when searched for an item, I selected one from the pick list. Then I click back arrow, it does not return to the previous page. It brings me all the way to the top level page EVERYTIME.

2) when using the chat with chat bot, the text does not wrap around. Once you type towards the end of the line, the characters disappears.

It’s not a first revision product but it looks unpolished.

B

Developer Response ,

We apologize for any inconvenience. Kindly please provide information below and email to app.cs@hktv.com.hk for further enhancement : Registered email address or verified phone number in your HKTVmall account ; Device model and version of the Operation System ; HKTVmall App version ; Screen capture of relevant page

App Privacy

The developer, Hong Kong Technology Venture Company Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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