Hobi: TV Shows Tracker & Trakt ٤+

I love the app and have been using it for a while mostly to keep up with when a new season of a show is coming out and when the next episode will be released. I really love the “My Shows”section that shows how many days are left until a new episode is released. It’s very helpful.

The app’s main flaw is just that some shows are not updated in a timely manner and I don’t see any way for users to manually update it. A current example is The Crowded Room on Apple TV. It has been released. Yet Hobi shows a blank poster for it and doesn’t list the episodes. It’s a bit annoying. I feel like if a show is on any of the major streaming services, then it should be updated in a timely manner. Also, sometimes the app doesn’t update release dates for shows in a timely manner. Again, I feel like if a show from a major streamer announces the release date for the next season, that should be updated within the app in a couple days, but it doesn’t always happen. So, not having things updated would be my main annoyance with the app.

Also, the app does sink to Trakt, which is a great feature, however, recently I have had some issues with that. However, I suspect that Trakt is the one to blame and not Hobi.

As a TV tracking/watchlist app I haven’t found anything better. Visually it’s great, and it’s very intuitive in terms of how it tracks your shows. I wish it also included movies so I could use it for everything, but I use Sofa Time for movies in the meantime.

My issue is with support. I purchased premium and after purchase you’re given a support email address. I have a show the app can’t find so I emailed and also asked if adding movies was ever a consideration. No response, and it’s been a while. I tried to register on the freshdesk help/support forum and it doesn’t work. You can register and get a “successfully registered” message but aren’t given the option to create a password and are unable to login after registering. If you try to “forgot password” you get a “you are not authorized to access this portal” error message.

So, great app, buy it, but if you have issues you’re likely on your own.

Edit: I tried to submit a ticket in their support but it says I have been restricted from accessing the help desk page. Is there something someone can do?

I love the Hobi app because it does a great track of keeping up with the shows that I watch or have watched and even let’s me know when the next episodes are for those shows. Sometimes it doesn’t add shows to your list even if you click the + sign. If you added which episodes of the show (even if you completed the season or series) it will remember that but it wont add it to your list still sometimes. It doesn’t happen often but I have tried readding some shows repeatedly and it still wont add them (4-5 that I know of now that I constantly use the app, but it could have missed some when I was building up my library). I wish there was a way to see the shows you’ve marked as seen the seasons of even though they don’t show up on your list (whether you removed them or it’s from a bug). All in all great app, I just wish there was a way to contact support for these bugs/issues because I can’t find one.