Hola Barcelona ٤+

It took a bit of effort to get the tickets I purchased on the website to show up on the app. Then, When I arrived at the metro ticket machine, I hit redeem voucher on the app and nothing opened. From the App I could see an order number but not a ticket number. I entered the order number at the ticket machine but could not get a ticket. I had to find my email and scroll through that to find the tiny ticket number. Then I was able to get my tickets. I also purchased monjuic cable car tickets on the website and again had to use my email rather than the app to redeem the voucher. We ended up walking down the mountain instead of taking the cable car so I wasted money buying a round trip ticket. My overall experience is that the website was ok but the only helpful thing on the app was a map.

There are two ways to get your travel tickets purchased through the app. The first is used exclusively for Holabarcelona Travel Card titles and is to redeem the voucher obtained at the metro network's vending machines. The second is for the rest of the titles, and the voucher is redeemed at the same time that you want to use the service.

The good - It gives accurate routes to destinations.
The bad - I made a purchase online, when I received my order number and went to go redeem it in the app, it said that both my email and my order number were incorrect. When trying to contact customer service you get put through a loop of automated messages until a dead end. If you try to save the receipt to your desktop, it’ll save as a blank page. You have to order a ticket in person at a metro station. Customer service non-existent.

When you buy any travel ticket with the app, what you receive is a voucher that you can redeem when you access the contracted service. There is an exception which is for holabarcelona travel card titles, which you have to redeem in the metro network's vending machines. This is due to the validation conditions that we cannot change by now. We hope to have resolved your doubts.

Bought it before I landed. You can’t redeem it at the airport so you can’t use it to get to your hotel. I had to pay for that bus ticket. Went to the metro station the next day to redeem it and when I tried to get on a bus it didn’t work. Tried it at the metro and it didn’t work, had to pay for that ticket to and from. No place to exchange it was open on Sunday so I had to pay for another metro ticket to and from. Finally found a place after 3 days to exchange it for a working ticket. Also, it doesn’t work on yellow bus lines, only the red.
If you are only going to use the red bus line and metro then it is probably worth buying at the ticket station when you get there.

We are sorry that your experience with the app was not satisfactory. We want to inform you that in the details of the title you can consult the conditions of use and where it can be used. On the other hand, we confirm that you can easily redeem Holabarcelona Travel Card vouchers at the Airport Metro stations.