Holland America Line Navigator 4+

Many of the features of this app work fine. Events, excursions, etc were informative and up to date. There were 16 people in our immediate party plus others in our organization. It was nice to have a form of communication while on board with the Messages feature. However, while you can add any passenger onboard, there is no way to form groups. Therefore if you want to tell everyone to meet at the aft bar, you must message each person individually. It’s very primitive at this time. Also it’s slow to post so don’t expect to have a conversation. And despite having properly set my phone to give notifications I never received any. Most of our group had that issue. Hoping this app is updated before my next voyage.

The app has a lot of potential but it is very clunky and hard to navigate. It’s like the built an app around a web page and not a stand alone app. Examples: *I should log into the app and not have to retype my log in again period. *There is no direct link to my planned trips unless I navigate thru three menus. *The doesn’t have a logical flow based on users and how people plan trips. It just takes you where folks want you to go spend money. *Some menus and navigation paths match how you just navigate the Holland Desktop site. *If you have multiple cruises there is no way to toggle between them on the first screen. I just don’t feel this is a finished product that was tested with real users. It feels like an older app design where they tried to cut corners by leverage existing infrastructure. I love Holland and really love bragging about cruising with them. Sadly, I can’t brag about this app until it’s really brought up to their shipboard standards.

Holland America’s Navigator app, which should more appropriately be called the Nullifier app, is the worst app since Windows 95. It’s hard to believe Holland America would unleash this on its customers but, once you visit the app, you’ll see the major focus is selling the customer an extra excursion or an upgrade. (“Do you want fries with that?”)

Want to find what the planned itinerary is? Good luck, you’ll need to be a direct descendant of Kit Carson, have the detective skills of Sherlock Holmes, plus two hours and easy access to some adult beverages to find something remotely useful. Without knowing what the day’s planned activities are, how can a customer make an informed decision on buying an excursion? Holland America doesn’t care; they just want to sell, sell, sell

We are on a land-sea package for which one’s personal excursion choices were listed by day, only to be wiped out when HA belated posted the cruise ship activities which overrode the land tour info.

These are just examples of a few of the app’s issues which clearly has been augmented over time by new features which are incapable with existing features. The whole thing needs to be scrapped and redesigned from scratch otherwise the app will never serve the purpose of being useful to customers.

We haven’t been on our tour yet but I hope they can run the rest of their tour better than their app which earns an “F” in my book.