sphere users can make use of both step-by-step instructions and remote assistance functionalities in the most efficient manner – using only one, unified platform solution.

Remote Assistance

Our remote assistance functionality allows the user to establish contact with suitable experts or Mixed Reality users and assess issues audio-visually as well as holographically.
Further, it is possible to send, receive and manipulate supporting files of all kinds in order to create service reports and more.

Workflow Support

With our workflow support functionality, users can be guided through complex workflows by means of step-by-step instructions. Support materials for ideal workflow steps can be attached, including various user inputs and recordings. Later on, all data can be analyzed for the purposes of workflow optimization.

What’s New

Version 2.0.9

- Guest calling
- Proxy awareness

App Privacy

The developer, Comptex Solution Engineering GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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