Home Connect (America‪)‬ ٤+

Mostly works but some areas need polish

Once you’ve got an appliance linked, things tend to work pretty well. It can be a little opaque right up until you’re finally able to make it happen.

The app itself it reasonable, but there is one specific area that lacks polish: Appliance Information. This is vital information that is difficult to transcribe, so why can’t I select and copy the serial number, model number, or anything useful on this page? Moreover, why does starting a Support case not automatically populate the form with data from Appliance Information?

These limitations created an awkward experience today while trying to start a support case for a hardware defect: I needed to fill out a form in the app that required multiple pieces of information that were available from Appliance Information, but the only way to fill it out was to write all of that complex information down on a piece of paper, then type it into the form. It seems like it could’ve just auto-populated, but maybe the developer just hasn’t gotten to it yet?

استجابة المطور ،

Hello. Thank you for your feedback as we are always looking to improve the experience for our users. We appreciate your detailed comments about appliance information and support cases, and we will forward this on to our development team so they can look into it. Please reach out to service.us@home-connect.com or call 1-800-944-2904 if you would like to share more details about your experience. Regards, your Home Connect Team.

Easy to Use + Lots of Awesome Features

I use this Home Connect app for my Bosch washer and dryer and it’s awesome! I receive remote notifications when my cycles are complete on my iPhone, and it’s even better when I get notifications on my Apple Watch- it’s so convenient! I can use the app to set my washer to complete a cycle when I wake up in the morning, it’s like doing laundry in my sleep! I can also schedule a wash cycle for later in the day, to finish when I get home from work. If I have a change of plans, I can always change the cycle end time on my phone at work. This app also has recipes and a variety of added value elements. Highly recommend, it’s easy to use and navigate.

Useless because does not connect.

We got a $15,000 Thermador fridge delivered to our house with smart connectivity function that works with this app. Unfortunately, despite reaching out to the customer service center, to the IT support, to our vendor, and the chat function, nobody was able to connect the device to our app. As advised, I downloaded the app several times, tried different mobile devices, and all kinds of tricks. it does not connect. Finally, Bosch referred me to the service company that installed the fridge, they referred me back to Bosch. This is a totally useless experience. I will return the fridge and buy a subzero.
Update: I was able to connect the app. The email function for invitations does not work. The camera function of the fridge does not work. The app only shows limited set of camera photos, and updates it in an erratic way every two or three days. It’s never up-to-date. The app is absolutely useless, and I would recommend not to buy a Wi-Fi connected Thermador fridge because it’s a total waste of money.

استجابة المطور ،

Hello Gorkipark, thank you for your review. We apologize for any inconvenience you have experienced with the Home Connect feature. Our team is here to assist you with any questions or concerns you may have. Please feel free to contact us at 1-800-735-4328 or info.us@home-connect.com. We appreciate your valuable feedback.