HomeAdvisor Pros: Never miss a lead! With the HomeAdvisor Pro App, you’ll get push notifications for new leads and all the tools you need to manage projects from start to finish directly from the field. Connect with customers via one-touch call, text and email features; request customer reviews to build your reputation; and manage your lead flow to get leads exactly where and when you want them. Plus, streamline administrative functions from project notes to billing processes — and even get directions to your next appointment.
- Get new lead notifications
- Call, text, and email potential customers
- Map driving directions to appointments
- Keep notes on every lead
- View your lead history
- Manage your lead flow
- View your account and billing info
- Request reviews from customers
- View and comment on customer reviews
- Sync Instant Booking with your preferred scheduling app
This release includes bug fixes and performance improvements.
We are continuously working to improve our app with new features and performance improvements. Make sure you have automatic updates turned on to stay up to date.
Ratings and Reviews
Home Advisor is an effective way to fill gaps in your schedule, but it can be expensive. Lead prices have increased over the past year, and we receive more and more leads that do not answer, claim they never submitted a request, or are completely manufactured leads. Over the past month we have received at least a dozen leads with fake names, addresses, and invalid contact info. Also included in that number are many people with no idea how we received their info, and those who say they are just trying to figure out how Home Advisor works and do not need projects completed.
Requesting credits for such leads should be simple, but often the credit requests are denied, despite being completely useless or obviously fake. If they worked as hard at protecting contractors as they do protecting customers we would use their lead service more often than we do now. For the most part we try to use it sparingly because we may take 10 leads in a week and only be able to make contact with half. The prevalence of fake leads has caused tremendous frustration, and that is only exacerbated by the fact that in most cases I am still responsible for paying on a lead who has a nonexistent address, or no interest in even setting up an estimate when it is a real person submitting a request. In volume the service will work okay, but if you’re a small company trying to spend a few dollars a week on leads, it may be a waste of your money.
Rules of the Game
HomeAdvisor is a great tool, but a poor customer service tool. Many times you may receive great leads, but majority of them will not be worth the money. Their rules to getting credit back for bad leads is ever changing, and is like pulling teeth. I have paid more money than I would like to count on leads which I begged to get money back it felt like knowing I was in the right. This is a good starter tool, but remember to turn your leads off and accept opportunities ONLY as they come. This will stop most of the financial bleeding. It has however helped me grow, but I am disappointed by how I have been treated in this short time with them. I pray this company can find a better way such as their competitor “Thumbtack”. I can at least see what I am getting into before I choose to fight for the lead, and only pay once the customer chooses me. There is no scrapping between contractors, because the lead will be just yours if chosen. Meaning I don’t pay for a lead I won’t get! HomeAdvisor......I hope you can fix your system, because the potential can be great, but also a NIGHTMARE for new businesses. Please do better by your loyal contractors like myself, and vet the customers needs better before giving them out to be fought over.
Good and Bad
When I signed up I was told since I was an Angie’s List A Rated Contractor for the last 6 years they would merge all my reviews and promised a lot of things just to get me to sign up! I asked about the sales manager that I spoke to would always be there for me and my company if we ever needed her and trying to get her on the phone is almost impossible. As far as the leads go they are super expensive and we are constantly fighting to get a credit for the leads that are no good or even talk to a customer. Half of the calls we receive from the Home Advisor 800 number are dead (Pick the phone up and nobody is there and the call disconnected) if they fix those issues I would be a lot happier. I don’t like to have to spend money on leads that are no good and then pay my office manager to spend 2 hours a day trying to get us a credit! We are probably charged $500-$1000 more a month than what we should pay. Its been 6-8 months and still never had our reviews transferred as promised. We have went back and forth threw emails to where I was told that if I give her my login information and password to my Angie’s List account she would transfer the reviews and then the next day I received an email about how she has to have some IT guy take a look and that it might not work and now we will not get the reviews transferred if they can’t figure it out! Funny because they own Angie’s List. Just be ready to pay $1500-$2000 at minimum and you are on your own as far as the rest goes.
With Family Sharing set up, up to six family members can use this app.