For years, this app has had a request service button that leads you to a page displaying a 404 error. Why have an app at all? You can only make an appointment by calling them from their website, so why not list the number in the app or just abandon the useless app altogether?I expect to see a standard reply beneath my review apologizing for my experience but to anticipate improvements to be made but I also suspect that nothing will change with this trainwreck of an app.

This app was great BEFORE the update at least for organizing and keeping track of things around the house. I was hoping more would come of this (like they made it seem), but it never did. I have to send requests when stuff you’d think would populate from there “pertinent info” never does. Everything from the how-to videos to the manuals, and thankfully I didn’t get rid of those, to parts. I own some craftsman power equipment that has been listed in the app pretty much since new and the “pertinent info” it pulled was a warranty. No manuals or typical replacement parts like spark plugs, air filters, etc. for annual maintenance. Luckily I’ve been able to find stuff, but if you’re gonna have a parts section, why not at least list the typical things that wear out or require routine maintenance like spark plugs, belts, water/fuel/air/oil filters, batteries, and that goes for anything not just yard equipment. I haven’t used or bought any warranty services so maybe it’s good for that but the original appeal for me is gone.

The app looks promising when I signed up initially. I created the account and I then added several items. Most of the items immediately shows the manuals, replacement parts and etc. 2 items was pending which is not a problem since the app is reading the photo taken from the label. Not all labels are not created equal...I guess. I logged in a few time then everything went downhill from here. I am using a password manager to login so every time it should fill in the same information. Spelling should not be a factor since I had logged into the app several times. I now can’t login to the app anymore. After a few tries, it says that my account is locked. So I follow the instructions to unlock the app. It asks to enter my email address and I keyed it in and it responded that I don’t have permission to do that. I tried to email their tech support but I never got any replies. I wish I can enter 0 stars. Since an app is useless if I can’t do anything with it except taking space on my phone. I will delete the app.

I downloaded this app a while back when I saw it featured on This Old House. I think it was free or maybe only a few bucks. I thought it was awesome! A great way to simplify all your home product information. And I was able to get rid of a huge stack of product manuals. Since we haven’t purchased anything significant in a while I haven’t used the app in a bit. But when we recently purchased a washer and dryer and I was looking forward to adding them to the app. I opened the app and discovered 2 new tabs for “plans”. Ok, I guess they offer repair service plans now? Then I tried to add my new washer and dryer. But there is no way to do that anymore! I assume you have to pay for a plan before you can add new item? Or maybe the app is just broken. Either way, it’s very disappointing and I’m sure This Old House would not recommend this app today.

I first got the app when I signed up for coverage. It works for me without issue. I could log in easily and access the functions although most of the time it refers you to the main website where you have to log in to get what you wanted to see. Not much sense to have an app if most of the time you are sent to the website and need to log in. The inventory system interface was useful and better designed BEFORE the update but now shows as lists. Hate the new format. In fact, all of the info that was entered does not show as before. Ended up buying a home inventory management program elsewhere for my laptop and use that instead. There was potential but sadly it was lost.

I have used Homeserve for 3+ years now and used to recommend it to everyone I know! I even included it as a recommendation in an ebook I wrote about staying organized and cleaning your home. Not too long after I released this eBook was the interface changed from a block room format on the home page where I could easily find my rooms to stupid tabs and an all tab.... This is so chaotic and disorganized I honestly find the app unusable. I loved being able to keep track of serial numbers and having access to all my manuals digitally, but if a 2000s interface is the direction they're heading with it I will have to find a different solution. Very upset at this unnecessary user altering change.