I usually use the Face ID option for fast access to my account, but I also forget my password to my account because of this, so I usually would just recover it every now and then when Face ID stopped working. Recently, they took away the recover password option, so I have to make a call just to get my password reset, it’s ridiculous. And also, why does my Face ID not work in the first place when I have to reset it once I login again?

The actual inside of the app is great! If only it would let me get to it. I forgot my password, but when I click to recover password, it gives me security questions I don’t know the answer to. I’m pretty sure they’re not the same security questions I chose when signing up, because it gave me four different ones, none of which I knew the answer to. Such as “what was your childhood nickname?”.... but I didn’t have a childhood nickname... “what was the name of your first stuffed animal?” I have no earthly clue what my first stuffed animal was or if it even had a name.I went to the bank to fix this and they set me up with a whole new login, and a few months later, the app booted me out and is doing the same thing AGAIN. I may have to switch banks because their app is broken. Sad, because the inside of the app was so good and I enjoy the bank.

The apps depositing setting hasn’t worked the past 3 times I’ve attempted to use it and I’ve had to go up to hometown bank to deposit manually instead of quickly doing it on the app. I’ve been waiting for it to be fixed and y’all have done a bug update but obviously it isn’t working.

Every time I try to log in it shows the opening of app just the logo and never goes where I can log in