HoneyBook - Small Business CRM 4+

Simple, Intuitive and client friendly!

I’ve been with HoneyBook since their debut at the Wedding MBA 2015. Before HoneyBook, I was using PDF writable contracts and my accounting software to keep track of my jobs and client payment balances. It wasn’t until I really tarted using HoneyBook to start automating the some of the work. HoneyBook had everything I needed to keep all of it together, in one easy to use platform, from digital contracts, easily see ALL the text messages history, easy to set up payment reminders and best of all payment processing by stripe deposits usually take no more than 24 hrs to post to your account. They constantly make it better, it looks clean and works great. They have a great help section with plenty of self help vidz for every module that you may have questions on how to set up and for the newbies like me that were a bit hard headed going digital ALL THE WAY, its been a life saver. Thank you HoneyBook and keep up the amazing work!

One of my top 10 allied apps, I would be in the top 3 besting this.

I have been a user for over a year and a half and without a doubt I can say that it is one of the best tools I have used and as a systems engineer I have tried many. I did not give it 5 stars because I considered that it still has a couple of opportunities. Complementing it with some business consulting is one of them and would make it unbeatable. It is not new to assume that if you teach your client to sell more it ensures that you will get a piece of their pie, if not ask facebook with their ads experts. A few days ago I connected to Honeybook support chat asking for some guidance with some setback with the tool and the visibility of the proposals after expired and the answer was in a few words is better to seek help elsewhere because Honeybook can not do anything, obviously that person who answered is not the company as a whole but if he represents it at that time with me and analyze, listen or guide with more patience surely would have yielded better results that ultimately translate into more sales for everyone. First opinion so extensive that I give but I think it is worth thinking that there is someone on the other side listening. Manuel from Devppy Digital Agency.

Need to improve to keep paying members active

I would rank the company 3 out of 5 stars. Great idea and I have use their services for almost a year. We had a lot of communication problems, system crashing, and not everything work properly in their system. For example, contracts could not be sign by the clients, reports could not downloads, projects tabs did not work properly. The worst part is their customer service. They do not put priority on things when need to be fix, and when you are running a business and clients are waiting for you to fix the problem with their contract, or other technical issues it looks bad on your part as a business that it takes so long. They only have customer service over chat, and conversation that could have taken 10 minutes turned into 3 days because the company has no urgency for customer support. I would suggest going with a different company. I would consider them again after they put priority to their own customers, as a business owner, I do and that is why I am currently looking for other options to switch to a similar and better system and cancel my curretly monthly subscription.

Developer Response ,

Hi there, Thank you for taking the time to leave your review and I'm so sorry to hear you've had a less than satisfactory experience with the Support team. We would really like to research your situation further to find out what happened so that we can better assist you in the future, as well as other members. Could you please reach out to concierge@honeybook.com referencing this review so that our leadership team can dive into this further? I appreciate your time and look forward to hearing back from you! Warmly, Adam from Team HoneyBook