Honolulu 311

Name: Honolulu 311
Rating: 2.4 (41 reviews)
Author: City and County of Honolulu

Utilities

Only for iPhone

Free

41 Ratings
Ages

4+
Years
Category

Utilities
Developer

City and County of Honolulu
Language

EN
+ 1 More
Size

22.9
MB

iPhone

Honolulu 311 is the official mobile application for the City & County of Honolulu, Hawaii. Honolulu 311 provides a free, simple, and intuitive platform empowering people to report potholes, broken streetlights, cracked sidewalks, illegally dumping, vandalized/broken signs and more via your smartphone. A picture tells a thousand words and Honolulu 311 makes it a snap. Download it today!

Ratings & Reviews

2.4

out of 5

41 Ratings

Server Down?
09/23/2020

Pueo77
I’ve been using this app for years and it’s been mostly good for what I wanted to do. For the last couple of days though the app gets stuck at the DoIT splash screen and I can’t get to the actual options to file a report. This is very frustrating. I think maybe some server may be down or something broke with the iOS change over because the app hasn’t changed and my internet connection is fine so something else might be broken on the server end. In any case, please fix. There’s a few things I’d like to report need fixing in Honolulu.
Server Down?
09/23/2020

Pueo77

I’ve been using this app for years and it’s been mostly good for what I wanted to do. For the last couple of days though the app gets stuck at the DoIT splash screen and I can’t get to the actual options to file a report. This is very frustrating. I think maybe some server may be down or something broke with the iOS change over because the app hasn’t changed and my internet connection is fine so something else might be broken on the server end. In any case, please fix. There’s a few things I’d like to report need fixing in Honolulu.
Needs Improvement
04/05/2023

MrGrimmace
It’s convenient in the sense that it has all the City and County of Honolulu’s service request in one app instead of navigating through multiple websites and phone numbers. However, it does have its share of problems. Depending on the service request, it can take up to three months before you get a response and by that time, it’s too late. Plus, the app is dependent on Apple Maps when putting in the location and Apple Maps is notorious for being very inaccurate; they need to switch to Google Maps.If the city wants the quality of life to improve, they need to make resources conveniently available, including this app, and regular updates will go a long way in solving some issues.
Needs Improvement
04/05/2023

MrGrimmace

It’s convenient in the sense that it has all the City and County of Honolulu’s service request in one app instead of navigating through multiple websites and phone numbers. However, it does have its share of problems. Depending on the service request, it can take up to three months before you get a response and by that time, it’s too late. Plus, the app is dependent on Apple Maps when putting in the location and Apple Maps is notorious for being very inaccurate; they need to switch to Google Maps.If the city wants the quality of life to improve, they need to make resources conveniently available, including this app, and regular updates will go a long way in solving some issues.
Impressive!
03/19/2019

808Dee in Hawaii
I sent in a report with a short video of a leaking fire hydrant. The very next day there was someone fixing the hydrant, and I also received a phone call to report that the problem was resolved. Wow! That’s awesome follow through!I have to say that the missing “no parking” sign which someone else had initially reported (and I added to) took several months to repair, but I’m glad it was finally done. I wish they would’ve kept the progress updates on the app. It pretty much disappeared at some point because newer reports took its place, and it only said something like “referred to department” for months. Overall, the app makes reporting problems effortless and seems to get things done.
Impressive!
03/19/2019

808Dee in Hawaii

I sent in a report with a short video of a leaking fire hydrant. The very next day there was someone fixing the hydrant, and I also received a phone call to report that the problem was resolved. Wow! That’s awesome follow through!I have to say that the missing “no parking” sign which someone else had initially reported (and I added to) took several months to repair, but I’m glad it was finally done. I wish they would’ve kept the progress updates on the app. It pretty much disappeared at some point because newer reports took its place, and it only said something like “referred to department” for months. Overall, the app makes reporting problems effortless and seems to get things done.
Not the app, it’s the people behind it
04/04/2024

Ttsdunlap
The app is functional and serves a great purpose. My gripe is with the people behind it. 9 times out of 10 they message to tell you why it can’t be handled! TAKE OWNERSHIP! If the issue needs to be passed on to another agency, just DO IT. You have more clout than I do. Messaging needs to be 2 ways. It’s stupid to send me a voicemail to call back. Handle communication in the app.
Not the app, it’s the people behind it
04/04/2024

Ttsdunlap

The app is functional and serves a great purpose. My gripe is with the people behind it. 9 times out of 10 they message to tell you why it can’t be handled! TAKE OWNERSHIP! If the issue needs to be passed on to another agency, just DO IT. You have more clout than I do. Messaging needs to be 2 ways. It’s stupid to send me a voicemail to call back. Handle communication in the app.

Updated UI, bug fixes and performance improvements.

Version 3.3.0

09/27/2021

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics