The virtual Hop card for Apple Pay is here!
- Add a Hop card to your Wallet app
- Pay your fare instantly with your iPhone or Apple Watch
- Save money by earning month passes as you ride
- Available for Adult, Honored Citizens and Youth
With Hop Fastpass, paying your fare on TriMet, C-TRAN and Portland Streetcar is fast, easy and convenient.
TAP AND GO
Hop is that simple: Just tap and go. Instead of carrying a plastic card or flashing your mobile ticket at the bus operator, tap your phone on the green Hop reader whenever you board a bus or train. After a split second, you’ll see a green checkmark and hear a chime — that means you’ve paid your fare and you’re good to go!
No need to open an app, choose which pass to buy, or activate a ticket. You don’t even have to authorize your payment when you tap a Hop reader. With a virtual Hop card in your Wallet app, it all happens automatically and instantly, so paying your fare with Hop is extra fast and easy.
Note: If you have both a credit card and a Hop card in Wallet, the Hop reader will charge the Hop card.
SAVE AS YOU RIDE
With Hop, instead of buying passes in advance you earn them as you go. All you have to do is ride. So you get the savings of a pass, without the upfront cost. You’ll never pay more than a day pass in a day or a month pass in a calendar month.
A virtual Hop card lets you use the reduced Honored Citizen and Youth fare, as well as Adult fare, when paying with your phone.
In a few easy steps, we’ll set up your account, add a payment method (or simply use an existing credit/debit card in Apple Pay), and add your new Hop card to your Wallet app.
Use the Hop app or website to manage multiple virtual and plastic Hop cards, see recent transactions, load money on your Hop cards, or set up Auto-Load so you’re never stuck without fare. You can also keep track of your balance, your time remaining on your ride and your progress toward earning a day or month pass.
A new virtual Hop card costs $3 (just like a plastic card), but there’s no charge to convert an existing plastic Hop card into a virtual card.
REMEMBER: Tap every time you board, including transfers. Your tap is your proof of payment.
Using an iPad? You can download the Hop app to manage your Hop cards, but the Virtual Hop card is available for iPhone and Apple Watch only.
Bug fixes and performance improvements.
Ratings and Reviews
What the heck
Great when it works — about 80% of the time. The other 20% it’s embarrassing, I’m thankful the bus stops I frequent possess drivers that recognize me & let me on still when my app elects not to work. Definitely worried about when I’m on the MAX & security raids it.
Today Hop pushed me over the edge with a declined red X on the machine in front of the bus driver even though it says I have $8 loaded. The app also loves to not connect to my Wallet which is required to Hop on with an iPhone. Extremely frustrating.
I used to have the Trimet app for years that we didn’t have to virtually punch onto & it worked great. Though it sucked when there was no warning & the app just stopped working & I had to quickly download Hop, pay the $3 initiation & load money on there in the small amount of time I had waiting for the bus.
I guess you got me Trimet, I’m done. I have no choice but to spend even more money buying a physical card to avoid this terrible app that should work but instead starts or ends my day with panic.
Does not work with phones older than iPhone 6s
Does not work with phones older than iPhone 6s. This little piece of information would have saved me some headache. I was using the physical card with no problems and didn’t want to switch to the virtual card mainly because of the bad reviews here. But TriMet was offering a $5 credit to try the app and I thought maybe they fixed the bugs. I had been all over the website reading about it and no where does it say it does not work on iPhone 6 or older. So I gave it a try, but I could not get it to work on any of my rides. Luckily the drivers are super cool and just let me on. When I tried to switch back to my physical card, turns out it was deactivated to the point that I had to call customer service. They told me that my phone is too old to use the app and when I switched, my card was voided and I would not be able to go back to my physical card. So now I have to buy a new card and have funds locked up in an app that won’t work. I know a lot of people that have older iPhones. Who do they think rides the bus? I love using TriMet, but they are missing the mark and I’m sure they spent a small fortune for this system. Get it to work with all phones or at the very least make it super easy to inform people what phones it’s compatible with.
Really, really bad
Not sure why we are going back in time and requiring so many steps just to board and/or needing to go to a grocery store to buy a physical card?? Got the app, said it wouldn’t work unless I updated my phone, finally got it and loaded it into apple wallet only to have it not work at all on the bus holding it at various angles near the reader for several minutes at a time. Finally gave up after both bus driver and I kept trying it. Emailed support to ask for my money back and they keep giving me answers 8 hours apart of trouble shooting ideas, most of which are already found on the internet so honestly don’t waste your time with them. I stuck with the tickets app so long since it worked fine and now finally forced to switch over, since it does not work on my phone I now need to find a physical one to purchase elsewhere. Why not just put these in the machines at the transit center like every other major metro area does? You can buy day passes there but for some reason not the refillable kind. This whole situation is absolutely crazy and archaic, just get a normal app that works!! Can’t imagine how much money they are losing because of people having issues with this.
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- TRI-COUNTY METROPOLITAN TRANSPORTATION DISTRICT OF OREGON
- 28 MB
- Requires iOS 11.4 or later.
- iPod touch
- Requires iOS 11.4 or later.
- Age Rating
- © TriMet
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