The virtual Hop card for Apple Pay is here!
- Add a Hop card to your Wallet app
- Pay your fare instantly with your iPhone or Apple Watch
- Save money by earning month passes as you ride
- Available for Adult, Honored Citizens and Youth
With Hop Fastpass, paying your fare on TriMet, C-TRAN and Portland Streetcar is fast, easy and convenient.
TAP AND GO
Hop is that simple: Just tap and go. Instead of carrying a plastic card or flashing your mobile ticket at the bus operator, tap your phone on the green Hop reader whenever you board a bus or train. After a split second, you’ll see a green checkmark and hear a chime — that means you’ve paid your fare and you’re good to go!
No need to open an app, choose which pass to buy, or activate a ticket. You don’t even have to authorize your payment when you tap a Hop reader. With a virtual Hop card in your Wallet app, it all happens automatically and instantly, so paying your fare with Hop is extra fast and easy.
Note: If you have both a credit card and a Hop card in Wallet, the Hop reader will charge the Hop card.
SAVE AS YOU RIDE
With Hop, instead of buying passes in advance you earn them as you go. All you have to do is ride. So you get the savings of a pass, without the upfront cost. You’ll never pay more than a day pass in a day or a month pass in a calendar month.
A virtual Hop card lets you use the reduced Honored Citizen and Youth fare, as well as Adult fare, when paying with your phone.
In a few easy steps, we’ll set up your account, add a payment method (or simply use an existing credit/debit card in Apple Pay), and add your new Hop card to your Wallet app.
Use the Hop app or website to manage multiple virtual and plastic Hop cards, see recent transactions, load money on your Hop cards, or set up Auto-Load so you’re never stuck without fare. You can also keep track of your balance, your time remaining on your ride and your progress toward earning a day or month pass.
A new virtual Hop card costs $3 (just like a plastic card), but there’s no charge to convert an existing plastic Hop card into a virtual card.
REMEMBER: Tap every time you board, including transfers. Your tap is your proof of payment.
Using an iPad? You can download the Hop app to manage your Hop cards, but the Virtual Hop card is available for iPhone and Apple Watch only.
Added the ability to use a virtual Hop card in Apple Pay and various bug fixes and performance improvements.
Ratings and Reviews
Honestly, I’d give it no stars
I’m generally pretty skeptical of the ratings on transit apps. I think for some reason people are harder on/more frustrated with these types of essential but no-frills apps.
But I’m shocked that this one has close to 3 stars.
I came into Portland for a 3 day trip. On Tuesday I bought my virtual HOP card through the app around 8 am to get ready for going into the city. But it didn’t appear in my app. I checked online and it was there. The payment processed. But no card.
Thus begins the 48 hour extravaganza of me contacting customer service. I sent an email with the issue and the steps I used to troubleshoot. They sent me a series of emails (each reply takes about 6-8 hours) waking me through each step I took to troubleshoot. A frustrating waste of time. I then asked for a refund and they wanted to a screenshot first. Sure. Then they wanted another screenshot to check a previous step. The help is disorganized, slow, and unhelpful.
It’s 48 hours later and I still don’t have my card. Just a deep rooted frustration with TriMet and the HOP Pass system. All I want is my money back at this point and to never have to use HOP again.
Card not working. Payment never accepted.
I don’t think this update would be that big of a deal; I could add my card to my Apple wallet and use it when it was more convenient than pulling out my wallet to use MyHop Fastpass card. However; when I added my card to my wallet it deactivated my physical card. I found this out when I was about to board the bus and my phone was dead. Now I have to decide to risk a low battery, having to buy a new card keeping two balances, or just using that physical card.
I also run into an issue every time I go to add more funds to my account. It will load money in small amounts but I have to re-enter my card information when it’s above $15. I’ve been using The FastPass since the beta and this issue is relatively new.
So far so good
Initially wouldn’t process my payment for the virtual hop card, but I discovered with some speedy customer service feedback that my wallet app was using an old billing address, which for whatever reason was preventing Apple Pay from paying for my virtual hop card. Customer service thought the problem was with my bank, but turns out the wallet app just grabs/imports your address from your phone contacts and assumes that’s also your billing address. If that info is wrong then Apple Pay won’t work if you try to use it to buy the hop card. Fixed it now, works fine.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.