Passage: Transit Ticketing 4+

There should be more clarification on what specifically is accepted in terms of the San Francisco Bay Ferry. Although this app may help speed up the clock, there’s nothing here telling customers everything they need to know.

For example. For Oak/Ala services, customers do not always know that tickets get checked at their destination so they activate their passes early and they expire before their tickets actually get checked.

More importantly, what should be addressed is that these tickets do NOT work for Ballpark services at the Oracle Park (long story short). As the year picks up, there will be a lot more business and the last thing wanted by anyone is confusion.

I don’t know how other services work for this app, but I think everything should be made clear for every option given.

I’ve used this app a few times now and on multiple occasions I will buy a fare and see my card get charged, but then the fare is not available for use and never shows up. In addition, the purchase history is totally blank and never shows any fare information. Very frustrating when you’re standing at the bus stop with no other options and so you are forced to purchase another fare and hope that it works this time. In addition, there is no response from customer service when this happens. I recommend all Transit users stay far away from this app.

I would rather not have my credit card info on my phone. Suggest you allow payment via PayPal.